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Terms of Sale
Our Service Pledge To You:
We pledge to provide you with unique and collectible merchandise. To provide you with open communication with every purchase. Please ask any questions you have and we will reply as promptly as we can, usually in less than 24 hours. If you aren't happy then we aren't happy.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Shipping to be paid by buyer. Since shipping costs are higher than ever we are not charging any handling fees. I am willing to figure the shipping costs for FedEx also on heavier objects since they are sometimes lower than the other options. Just ask me to check it.
We always recommend insurance since we can not be responsible for items damaged or lost in transit. Insurance is optional on items under $50.00. All items over $50.00 will have insurance added.
****International buyers****Please be aware that you will have customs (import) fees when you buy from the USA. Check with your local customs Office to find out what these costs will be. I can not accept checks or money orders from International customers. The exception to this is Canadians can use US Postal money Orders.
Restocking Fee:
Our shop does not have a restocking fee.
Other Information:
All payments by check will be held for clearing. California residents are required to pay sales tax. (7.75) If you have a resale permit. A SIGNED and completely filled out resale card is required prior to shipping.
NOTE to INTERNATIONAL Buyers: Only US checks and money orders are accepted. Any purchases from other countries must use Paypal.
We accept:
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