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Free USA Shipping - Discounts for Multiple Item Purchases & Outside-USA Shipping - No Handling Fees - Satisfaction Guarantee
Terms of Sale
Our Service Pledge To You:
We guarantee your satisfaction 100% -- every item, every day! As buyers ourselves, we promise to treat you like we would want to be treated! You are dealing with people - not a large wholesaler - and we welcome the opportunity to serve you.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Most of our items are now "SHIPPING INCLUDED to U.S.A. ADDRESSES" - but for those that are not, you pay ONLY ACTUAL SHIPPING COSTS. And we NEVER charge a "Handling Fee" (we promise)!
Restocking Fee:
In more than 10 years of selling online, we've only had five items returned - we take pride in making sure you're satisfied with your purchase. Therefore, we do NOT charge restocking fees!
Other Information:
We happily accept PayPal, Money Orders, bank checks or personal checks from U. S. residents. Canadian residents, please use PayPal or send Canada Post INTERNATIONAL money order in US Funds. All others, PayPal ONLY please.
State law requires us to collect sales taxes from New York State residents unless you provide a valid resale certificate with tax number for our files. If you don't have this form, we will be happy to send one. Thank you for understanding.
Non-U.S.A. purchasers -- please do not ask us to include false information on customs forms, as this is against the law and we cannot oblige you. Thank you for understanding.
We accept:
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