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SATISFACTION GUARANTEED ~ Holiday Layaways ~ Multi-Purchase Discounts ~& a 1950s STEIFF TURKEY Looking for a Holiday Table!!
Terms of Sale
Our Service Pledge To You:
WE GUARANTEE YOU'LL BE 100% SATISFIED -- every item, every purchase, every day! As buyers ourselves, we promise to treat you like we would want to be treated! You are dealing with people - not a large wholesaler - and we welcome your trusting us to personally serve you.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Many of our items are now "SHIPPING INCLUDED to U.S.A. ADDRESSES" -- but for those that are not, you pay ONLY ACTUAL SHIPPING COSTS. And we NEVER charge a "Handling Fee" (we promise)!
If you live outside the USA, and the item is "USA SHIPPING INCLUDED" we will give you a credit for the value of the USA postage, to reduce your postage cost.
Regardless of your method of payment, our policy is to ship your purchase upon receipt of your payment!
Restocking Fee:
NO RESTOCKING FEES ! In more than 10 years selling hundreds of items online, we've only had FIVE items returned! We take pride in making sure you'll be satisfied with anything you purchase from us -- and we won't charge you a fee if you want to return it!
Other Information:
We happily accept PayPal, Money Orders, bank checks or personal checks from U. S. residents. Canadian residents, please use PayPal or send Canada Post INTERNATIONAL money order in US Funds. All others, PayPal ONLY please.
Regardless of your method of payment, our policy is to ship your purchase upon receipt of payment!
State law requires us to collect sales taxes from New York State residents unless you provide a valid resale certificate with tax number for our files. If you don't have this form, we will be happy to send one. Thank you for understanding.
Non-U.S.A. purchasers -- please do not ask us to include false information on customs forms, as this is against the law and we cannot oblige you. Thank you for understanding.
We accept:
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