Shop Profile

At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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The Rose Sword Profile:

Overview of The Rose Sword

Jewelry of Distinction for People of Distinction You can now "Tweet" TRS on Twitter at therosesword.

Show Me: What Is The Ruby Lane Advantage?

The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.

Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.

• Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops
• Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner
• If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.

To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:

	Platinum: 1000 or more sales
	Gold: 100 or more sales
	Silver: 25 or more sales
	Bronze: 5 or more sales
	New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.

This shop sells Exclusively on Ruby Lane
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.

Our Service Pledge To You
Beyond anything else, it is our desire to build lasting relationships through good service to our customers. We will respond to all inquiries and orders within 24 hours and will work hard to make this one of the finest buying experiences you have had on the Internet. I ship orders out once a week, except when requested to expedite service or during the holidays. If you have a special need, please let us know. My psychic ability has gone out the window with middle age--I am hoping it returns soon as I have a difficult time getting along with it. Until that time, if you have a special mailing need, please tell me straight up!

All items come to you clean and in excellent condition,and ALL the flaws are noted in the description. We have full disclosure on all items. Items come from our smoke free home to yours.

Let us know how we can help you find a treasure with which you will make memories.

Mary K. Deis
Owner, The Rose Sword Exclusively on Rubylane
http://www.rubylane.com/shops/therosesword
Respected Member of Jewel Collect Registered Members Club
Respected Member of Jewel Collect
Respected Member of Vintage Fashion and Costume Jewelry
Respected SRAJD #2421 Sponsor and Artist

Ruby Lane Return Policy
All shops offer the Ruby Lane Return Policy which states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. The policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.

This shop offers the following Terms of Sale.

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