That Was Then Fine Antiques and Collectibles

Make an Offer on All Furniture Items Now thru 7/30!
Member since March 2002 View Profile

We will pay 20% towards SHIPPING for Furniture (based on Craters & Freighters quote)

Terms of Sale

 
Our Service Pledge To You:
We guarantee the authenticity of all our items. All inquiries will be answered within 36 hours.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Insurance is required. We insure through a third party insurer (DSI) at the same rates as the USPS. We ship most items through the U.S. Post Office or for heavy items, UPS. Furniture shipped through Craters & Freighters. You pay shipping costs directly to C&F for furniture. In general, we do not ship outside continental USA. As much as we love our international neighbors, we discourage shipping abroad due to high shipping costs, the extra work involved due to additonal paperwork, and the fact that there are too many restrictions and not enough tracking capability. However, if you are not in the United States and would like to make a purchase of a particular LIGHTWEIGHT item (jewelry or salt and peppers for example) to be shipped to your country, please provide your city, country, and equivalent zip code for a shipping estimate. We charge $30.00 to ship Internationally above actual cost of shipping. Bear in mind that not all items can be shipped to your country as the postal service has many restrictions depending on the country. I understand that other people often ship restricted commodities but I choose to comply with the regulations. For example, silver is a restricted item to be shipped to the UK from the US. However, silver items of a certain value can be shipped via registered mail only. Because of the additional time needed to handle international shipments and the conversion fees, we charge $30.00 over and above the actual cost of shipping on international shipments. All customs forms will be filled out honestly and for the actually purchase price of the item. Proof of purchase and value will be included within the shipment.

Restocking Fee:
As a means of discouraging fraud and the occasional "buyer's remorse" syndrome, please be advised that ALL returned items that are eligible for a refund are subject to a 25% restocking fee. Shipping costs are non-refundable. Should you choose to return an item, you must contact me within 24 hours of receipt (trackable through the usps site's tracker). Please contact me with a detailed explanation of the reason for the request for refund prior to returning the item. The purpose of that is to make sure there is not a misunderstanding which might remove the need for a return. Also, be aware that the item must be returned in exactly the same condition as originally sent to you including the retention on the item of any tags or labels. In the case of sterling silver or silverplate items, they must be returned UNpolished. All sterling and s/p items are shipped with markings that IF removed will preclude eligibility for a refund. On porcelain and china items there is a marking done in special ink that is readable only under special light. If that marking is not visible upon a return, no refund will be granted.

Other Information:
Promotional sales preclude any other reductions. We strongly prefer Paypal (via credit card or cash balance only). Unfortunately, due to several problems we experienced with non-payments, we no longer do layaways. Continental USA transactions ONLY except as explained above. 6% sales tax within state of Florida unless valid tax exempt certificate provided. Paypal is strongly preferred. If you wish to pay via United States Post Office Money Order or via a US Bank Cashier's Check you must contact me for permission before placing a purchase order. Please be aware that these type of payments will be held for up to 3 weeks pending bank clearance. There have been an extraordinary number of fraudulent and counterfeited money order and checks, thus Paypal is so much more preferred (for credit card or instant payments only - no echecks). We reserve the right to request a different form of payment in special situations.

We accept:

* Online ·        ·   Other online payment     * Traditional ·   Other online paymentOther Payment Method (see Terms of Sale)