That Was Then Antiques

Fine Antiques & Collectibles - Unique, Beautiful & Sometimes Quirky - Always Searching for the Best!
Exclusively on Ruby Lane. Member since March 2002 View Profile

Thru 11/15 5% off $50-150, 8% off $151-250, 10% off $251+ (does not apply to reduced or sale items or newly listed items)

Terms of Sale

 
Our Service Pledge To You:
We guarantee the authenticity of all our items. All inquiries will be answered within 36 hours.

Here are just a few examples of recent comments we received:

"Arrived today! Exquisite!!! Better than expected!!!" Susan

"When you say "the best" you mean the BEST! Thank you. This compact is now the best in my collection." Anita (Dallas)

"Oh, how I love those candle sticks! I had the perfect place for them, and truly feel I pretty much paid "wholesale" . You have a VERY satisfied customer in me!" James (California)

"Received it right in my mailbox. It is very nice! Thank you for the great service!" Suzy

"The bracelet is beautiful, thanks so much!" Margaret

"Hi Barbara: Wonderful bracelet! Thanks so much." June
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Insurance is required. We ship most items through the U.S. Post Office or for heavy items, UPS. Furniture shipped through Craters & Freighters or mover of your choosing and arranging.

You pay shipping costs directly to (mover) for furniture. In general, we do not ship outside continental USA.

As much as we love our international neighbors, we discourage shipping abroad due to high shipping costs, the extra work involved due to additonal paperwork, and the fact that there are too many restrictions and not enough tracking capability. However, if you are not in the United States and would like to make a purchase of a particular LIGHTWEIGHT item (jewelry or salt and peppers for example) to be shipped to your country, please provide your city, country, and equivalent zip code for a shipping estimate. We charge $30.00 to ship Internationally above actual cost of shipping. This amount covers any transfer costs as well as extra handling and will be added to your invoice during final checkout. Please note that many countries have prohibitions or restrictions on receiving silver, gold, and jewelry items. More information about these can be found at the usps site. We comply with these regulations.

Bear in mind that not all items can be shipped to your country as the postal service has many restrictions depending on the country. I understand that other people often ship restricted commodities but I choose to comply with the regulations. For example, silver is a restricted item to be shipped to the UK from the US. However, silver items of a certain value can be shipped via registered mail only. We will only accept bank wire transfers for International shipments via paymate. All customs forms will be filled out honestly and for the actually purchase price of the item. Proof of purchase and value will be included within the shipment. International payments from most country will be through Paymate - a wire transfer service.

Restocking Fee:
The restocking fee is 15%.

Shipping costs are non-refundable. If you wish to return an item please comply with the following which is an elaboration of the Ruby Lane refund policy. Should you choose to return an item, contact me within three days of receipt (trackable through the usps site's tracker). Please contact me (call or email) to discuss because sometimes the reason for the request for refund may be removed once understood clearly by both of us.

For example, we once sold a necklace which had a tricky clasp. The buyer thought it was broken, but after discussing it found out how to work it and was super thrilled because she really, really wanted the item!

Also, be aware that the item must be returned in exactly the same condition as originally sent to you including the retention on the item of any tags or labels. In the case of sterling silver or silverplate items, they must be returned UNpolished. All sterling and s/p items are shipped with markings that IF removed will preclude eligibility for a refund.

On porcelain and china items there is a marking done in special ink that is readable only under UV light (black light). If that marking is not visible upon a return, no refund can be granted.

Other Information:
Promotional sales preclude any other reductions.

We strongly prefer payments via Paypal (via credit card or cash balance only).

Unfortunately, due to several problems we experienced with non-payments, we no longer do layaways.

Continental USA transactions ONLY except as explained above.

Bank wire transfers only through Paymate. Money Orders only via United States Postal Money Order. $30.00 added for all international sales to cover transfer, possible exchange rates, and handling through Paymate.

6% sales tax within state of Florida automatically added when paying through paypal unless valid tax exempt certificate provided.

If you wish to pay via United States Post Office Money Order you may, but payment is due within 5 days and no other type of money order will be accepted - only those purchased directly from a US Post Office.

We accept:

* Online ·        ·   Other online payment     * Traditional ·   Other online paymentOther Payment Method (see Terms of Sale) ·   Money Order