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See All Our Items In Person At: Overland Park (Kansas City) Oct 30-Nov 1 ~ San Mateo, Ca (San Francisco) Nov 6-8
Terms of Sale
Our Service Pledge To You:
We guarantee the authenticity of all our items! Please keep in mind if we are traveling to do an Antique Show we may not respond to an order or question for 48 hours. We do respond to all emails! If you do not receive an answer from us PLEASE click on "My Account" located between "Help" & "Shopping Bag" at the top of the page. Your ISP may have a high security setting for spam, not letting our email reach you. We understand from Live Help Customer Service that you can view your email answers from the dealers in this section.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
We offer FREE shipping to the USA on regular priced items! We ship USPS: Priority/Insured/Signature Confirmation OR Registered/Insured/Signature Confirmation depending on item.
INTERNATIONAL BUYERS pay for all shipping fees. Most often available thru the US Post Office is Priority International (tracking available thru major countries) or Registered-it depends on your country. We don't recommend Fed Ex. With Fed Ex you get charged a fluctuating fee based on the declared value. But per a note at the bottom of the web-sites shipping quote, despite your value & fee paid, they only pay a maximum of 500.00 on an antique item claim. This was also verified thru a phone call to Fed Ex. So for this reason we recommend UPS. Per a phone call their declared value is the amount available for a claim. We will need your shipping address to determine shipping service, cost & to verify some form of claim coverage is available to equal your sale price. If there is a problem with your country we will email you.
***Please verify with your Customs for prohibited items before purchase. We do not take responsibility for confiscation of items. It is also the buyer's responsibility to pay for all of their vat/customs fees***
All buyers-please be aware-you MUST save all original packing materials for a claim for ANY shipper. We pack extremely well & have never had an item arrived broken but we are sure King Kong is employed somewhere in the world.
For items offered at a "Sale Price" or "Offer Option" please check that individual listing for information on who pays shipping.
Restocking Fee:
We charge a 12% restocking fee - $15.00 minimum to $500.00 maximum for immediate purchases. We charge this fee in part due to the high costs of shipping as we offer FREE shipping. But we feel sure you will be so pleased with your item you will not be returning it. See our Layaway Policy for restocking fee regarding layaway purchases.
Other Information:
Layaway Policy:
We offer layaway for individual or multiple item sales over $200.00. Approximate minimum payment is $100.00 per month. Per Ruby Lane's current policy of a time limit that a dealer is able to keep a Purchase Order open our maximum term is 8 months-9 payments at this time. Your 1st. payment is due upon issue of Invoice & each following payment is due on that date each month. Payments include shipping (free in USA - Buyer to pay for International) & tax if a CA. sale. You may pay by check, money order or Paypal. If your check is returned for Insufficient Funds you will be required to make all following payments thru Paypal & our Bank Return Fee will be added to your total. If you cancel your layaway you will be mailed a check for your refund minus a Restocking Fee of 15% based on invoice total & any returned check fees if applicable. Payments must be made on time or we reserve the right to cancel your layaway & refund your money minus the fees. If you experience a problem-contact us-we're human! Your item will be shipped within 2 business days upon receipt of final payment or after a 10 business day clearing period for a final payment made by check. If we will be out of town doing a show at the time of your final payment we will notify you in advance to make alternate arrangements. Ruby Lane's site wide return policy does not apply to layaways. But we will honor their return policy minus previous mentioned fees.
We must charge tax for California buyers unless you hold a CA. Resale Permit Number and can provide a completed CA. Resale Form.
If payments are not received by 14 days from our invoice, buyer will be blocked & item will be re-listed. Please contact us if there is a problem.
We also accept cashiers checks. Any payments by personal/business/cashier checks require 10 business days to clear before shipping. All forms of checks & money orders are to be made payable to: Richard W. Bell Antiques.
We regret that due to several Ruby Lane stores receiving fraudulent payments from Nigeria we will not do business with Nigerian buyers at this time.
We accept:
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