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You may see ALL our things at: Arlington Htgs (Chicago area) Oct 10-12~Atlantic City Oct 18-19~San Mateo CA Nov 7-9
Terms of Sale
Our Service Pledge To You:
We guarantee the authenticity of all our items! Please keep in mind if we are traveling to do an Antique Show we may not respond to an order or question for 48 hours. We do respond to all emails! If you do not receive an answer from us PLEASE click on "My Account" located between "Help" & "Shopping Bag" at the top of the page. Your ISP may have a high security setting for spam, not letting our email reach you. We understand from Live Help Customer Service that you can view your email answers from the dealers in this section.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
We offer FREE shipping to the USA on regular priced items! We ship USPS: Priority/Insurance/Signature Confirmation OR Registered/Insured/Signature Confirmation depending on item.
International buyers pay shipping/insurance for US Post Office-either Global/Priority Express or Registered-it depends on your country. We also offer Fed Ex. We recommend Fed Ex, even though it is more expensive, as the tracking is available thru both countries!!! We will determine rate and invoice buyer after we have a shipping address and your preferred method.
For items offered at a "Sale Price" or "Offer Option" please check that individual listing for information on who pays shipping.
Restocking Fee:
We charge a 10% restocking fee - $10.00 minimum to $250.00 maximum.
Other Information:
We must charge tax for California buyers unless you hold a CA. Resale Permit Number and can provide a completed CA. Resale Form.
If payments are not received by 14 days from our invoice, buyer will be blocked & item will be re-listed. Please contact us if there is a problem.
We also accept cashiers checks. Any payments by personal/business/cashier checks require 10 business days to clear before shipping.
Please ask if you require LAY-AWAY for purchases (a single item or multiple item sales) over $200.00.
We regret that due to several Ruby Lane stores receiving fraudulent payments from Nigeria we will not do business with Nigerian buyers at this time.
We accept:
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