Shop Profile

At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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Portobello Treasures Profile:

Overview of Portobello Treasures

Antiques Direct From England - Mainly Small & Mainly Victorian - FREE Worldwide Air Shipping

Show Me: What Is The Ruby Lane Advantage?

The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.

RubyLane.com Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.

• Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops
• Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner
• If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.

To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:

	Platinum: 1000 or more sales
	Gold: 100 or more sales
	Silver: 25 or more sales
	Bronze: 5 or more sales
	New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.

This shop sells Exclusively on Ruby Lane
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.

Our Service Pledge To You
We aim to respond to all orders within 24 hours, certainly within 48.

As to the quality of our service;we leave it up to a small number of this year's customers to speak on this in their own words:

The RAF delivered the microscope today. It is a gem! I will continue to visit your site. Thank you very much for the wonderful little field microscope, your
patience, and the fast delivery. GS. VA. May 2007

The package has arrived safely and in wonderful condition. And the scale is very nice. Thanks for making it available.
I shall keep visiting your site to see what's new. es TX June 2007

The silver box just arrived. It is in perfect ondition and is a very sweet little box. I was concerned about ordering from England. You made the process totally painless by taking care of the shipping. It arrived very quickly with no surprise duties or charges. Thank you very much. lb MA July 2007.

The Postman just delivered the bowl. (That was quick!). It is lovely - thank you. cb Victoria, Australia August 2007
(NB item delivered UK to Austalia in less than four days).

Arrived safely ! Nice ! Thanks for you prompt delivery !
em Hong Kong September 2007

Just a quick note to let you know that I received my PRECIOUS little kid gloves in yesterdays mail and that I am VERY pleased with them! Thanks so much for placing them up for sale! ld MI Sept 2007

Ruby Lane Return Policy
All shops offer the Ruby Lane Return Policy which states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. The policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.

This shop offers the following Terms of Sale.

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