Shop Profile

At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

---

Portobello Treasures Profile:

Overview of Portobello Treasures

Antiques Direct From England - Mainly Small & Mainly Victorian - FREE Worldwide Air Shipping

Show Me: What Is The Ruby Lane Advantage?

The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.

Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.

• Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops
• Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner
• If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.

To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:

	Platinum: 1000 or more sales
	Gold: 100 or more sales
	Silver: 25 or more sales
	Bronze: 5 or more sales
	New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.

This shop sells Exclusively on Ruby Lane
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.

Our Service Pledge To You
We aim to respond to all orders within 24 hours, certainly within 48.

As to the quality of our service; we leave it up to a few of this year's customers to use their their own words:

The item safely arrived at Japan.
Thank you for polite packing.
Your packing was perfect.
I am very satisfied with this item.
I liked this very much. ak. Japan August 2009

Just wanted to say I'm sorry Ruby Lane doesn't have a feedback forum. These buttons are GORGEOUS and thank you for packing them so carefully. rl. NY. July 2009

My little purse arrived safely today,.....It is just wonderful, thank you! He will stay in my collection for many years to come. lb CA, July 2009

The casket arrived safely this morning. Thanks very much for protecting so well in a strong box - hugely appreciated because boxes often arrive "creatively re-shaped" by the international mail. Its simply delightful, and my thanks to you both for your fine eye. ke, NSW (Australia), July 2009

...the Tunbridge box with the spaniel arrived in perfect condition. You did a fabulous job of packing it. It is sitting on a shelf in my living room and I love it. Thank you again for everything. gs TX June 2009

I received the card case today, its lovely. Thank you for sending it out so quickly. lr. MA. May 2009

Hi. The box arrived yesterday. It is charming.
Thanks again, nl. OK. April 2009

Hi - pin cushion arrived safely and is absolutely adorable!
Thanks sooooooo much! ke. CA. April 2009

Ruby Lane Return Policy
All shops offer the Ruby Lane Return Policy which states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. The policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.

This shop offers the following Terms of Sale.

< Continue Shopping