Terms of Sale

 
Our Service Pledge To You:
We strive to be as precise as possible in the authenticity and quality of our items. We respond to all orders and questions within 48 hours, but most of the time within hours.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
We ship all items with insurance, with a choice of USPS and Fedex Ground depending on the size and weight of the items. We make our best to always get the best shipping cost.

We do not ship internationally but Canada.

Restocking Fee:
We charge a 10% restocking fee on all items returned. However, we would rather spend all the time necessary to make sure that what you get is what you want.
Refunds cannot be issued if the items has been altered or damaged during the return. So, please insure the item if you have to return it.

Other Information:
Sales taxes apply when shipping to California

Payment by VISA and MasterCard can be made by phoning in your card number, expiration date and billing address, unless you prefer to use your credit card through PayPal.

We accept:

* Online ·        * Traditional ·   Money Order ·    MasterCard ·    Visa