Terms of Sale

 
Our Service Pledge To You:
We promise you that our number one goal is your satisfaction with our items and service. We will respond promptly to all questions and orders and will keep you informed at every stage of your transaction, from the receipt of your order to the shipping. Once you have received your order, we genuinely want you to be happy with what you have purchased. In addition to Ruby Lane's excellent return policy, we will also pay the return shipping cost (in U.S.) if, for any reason at all, you are not happy with your purchase. We have a Platinum rating from Ruby Lane thanks to many, many satisfied customers so please buy with confidence. We will make sure that you are happy because we want you back. We take great delight in receiving orders from customers who have purchased from us Once B4!
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
DOMESTIC ORDERS (U.S.): Packages are shipped via USPS First Class Mail with Delivery Confirmation. Exact shipping cost is stated in each item's description. There are no handling charges or hidden fees.

INTERNATIONAL ORDERS: Please email for availability to your country and shipping costs before ordering. Only exact shipping costs are charged, no handling fees, and will depend upon size, weight and the shipping options available to your location. Please realize that your country might charge you duties or taxes and that payment of these are your responsibility. We are unable to assess in advance if, or how much, these charges may be. PayPal is the only accepted payment method for international orders. Payable in U.S. funds. Please make PayPal payment within three days of receiving our invoice for your order or items will again be made available for sale. We welcome communication and will do everything possible to ensure that you have a pleasant buying experience at our shop.

Restocking Fee:
Our shop does not have a restocking fee.

Other Information:
U.S. Buyers - payment may be made by PayPal, money order or personal check.

International Buyers - PayPal only. Please wait for our invoice with shipping costs before making payment.

We accept:

* Online ·        * Traditional ·   Money Order ·   Personal Check