The Oban Collection

Antiques, Collectables, Jewellery, Prints and Books.
Exclusively on Ruby Lane. Member since October 1999 View Profile

Formerly Oban Antiques and The Private Collection

Terms of Sale

 
Our Service Pledge To You:
I make every effort to respond to all orders within 24 hours, and am happy to guarantee the authenticity of all my items.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Shipping at cost - I will quote on request. Many items are now free of postal charges - check the individual item description.

Postage from the UK to other parts of the world, particularly for small items, can be remarkably inexpensive. Do not hesitate to enquire - if the postage cost causes you to withdraw from the purchase I will understand. Whenever possible I use recycled packaging materials.

I now have a FedEx account. For smaller items it will probably be better and less expensive to continue to use Royal Mail, but for larger or more expensive items FedEx could be a better option than the mail service ParcelForce, and I can now offer you a choice of prices and services. FedEx does appear to be significantly more expensive than Royal Mail. When a shipping cost is quoted, or shipping is free, it will be Royal Mail and I will need to charge you the extra for FedEx.

Restocking Fee:
Our shop does not have a restocking fee.

Other Information:
I have a Verified International Business Account with PayPal. I will also accept cash or cheque payment in Sterling (UK Pounds) and cash payment in US dollars and Euros. If you are thinking of sending any other currency, please discuss this with me first.

Please make cheques payable to Oban Antiques.

Please note that I live on an offshore island and some of my stock is currently in secure storage on the mainland. In some cases there may be a few days' delay before I can calculate shipping or mail your purchase to you.

Please do not ask me to falsify Customs declarations by declaring an item as a gift or reducing the declared value.

Here are some messages from satisfied customers:

"Dear Pam, To my surprise, the 6 Victorian chromolithographs arrived on Thursday, just days after you sent them! The images are delightful, and they are something I will cherish forever ! Thank you very much!
Sincerely, Jody, Canada"

"Hi Pam: Just wanted to let you know the book arrived. It will not surprise you that I'm absolutely delighted with it. Thank you so much! Regards, Larry, CA"

"Pam, It arrived in perfect shape, nice packaging job. It looks great. Thanks again. Regards Pete, M!"

"It's a lovely little box, very stylish and as you say, of the period. The box looks lovely on the dressing table and the colours co-ordinate beautifully with the glass dressing table set! Delighted. Will certainly return to browse and hopefully buy, from your shop in future. Thank you very much. Pauline, UK"

"Thanks for the great book. It came faster than when I order things here in the States. I would buy from you again. Linda. IL"

"Dear Pam, Thanks for the timely arrival of the print . You did a great job of packaging it. I have had some bad experiences with the mails lately and it was wonderful to receive an undamaged package. Again, thank you.....I am sure my daughter will enjoy this print. Mary, ME"

"Dear Pam: Just a quick note to let you know that I received my lovely jasper ring and it is even more beautiful and unique in person than in the pictures. Thank you again for your time and kind attention and I certainly look forward to shopping again in your store. Ada, FL"

"Pam, Thank you very much! I received the package yesterday! Unexpectedly quick delivery! And what a lovely set. I liked it very much. Best regards, Mitsuko, NY."

"Hi Pam! Just a quick note to say that I received the napkin rings today. Thank you for packaging them so well. They arrived in excellent condition. Jennifer, CT"

"Pam: Set arrived in good condition. Just beautiful. You deserve some kind of award for good packing. Thanks so much. Janice, AL"

"Hello Pam, The medallion arrived today! It's exactly what I wanted. The package looked as if someone who really cared about what was inside wrapped it up. Thank you for that.... He's totally thrilled with it. I'll be back to shop again soon. Thank you again for all your kind help. Sincerely, Joan, NC"

"Pam, thank you……The packaging was superb, the delivery was prompt and the whole transaction a pleasure. I hope to deal with you again some time in the future. Kind regards, Jenny, UK"

"Hi Pam, the blue glass bowl has arrived today in perfect condition. Great item, great packing. Thanks!! Hope to do business with you again. Best regards, Michel, The Netherlands"

"Pam: The tongs arrived today and they're great! Thanks so much. It amazes me that packages arrive from the U.K. as quickly (or more so) than from the East Coast of the U.S. and for less postage. If you'd like a testimonial for your Web site, I'd be happy to provide one. It has been wonderful dealing with you. Thanks and best regards, Lisa, CA"

"Hi Pam, I just picked up the compote from the post office - it arrived yesterday. It's really beautiful! Thank you so much for packing it so well. It made it to Canada customs by the 14th - I think that's even faster than some of my American purchases! Thank you very much for a lovely transaction. Best Wishes, Lisa, Calgary, AB"

We accept:

* Online ·        * Traditional ·   Cash