Shop Profile

At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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MELANGE-ART Profile:

Overview of MELANGE-ART

The Passionate Collector: Vintage Estate, Gold, Couture Jewelry,Watches & All Finer Things in Life. Estate Liquidators: Chanel, Cartier, Tiffany, Lalique, Books: Credit Card, Layaway Phone Orders: 520-825-4005

Show Me: What Is The Ruby Lane Advantage?

The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.

RubyLane.com Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.

• Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops
• Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner
• If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.

To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:

	Platinum: 1000 or more sales
	Gold: 100 or more sales
	Silver: 25 or more sales
	Bronze: 5 or more sales
	New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.

This shop is Non-Exclusive on Ruby Lane
What does this mean to you?
It means that this shop also sells the same, or similar items on other Internet sites, as well.

Our Service Pledge To You
We respond to all orders within 24 hours and guarantee our customer's total satisfaction. We wish to treat our customers as we would wish to be treated, with dignity and respect.

We proudly stand behind our merchandise and diligently research each and every item we offer for sale and "authenticate" to the best of our ability with documentation whenever possible the estate and auction items we receive.

CUSTOMER FRIENDLY ATMOSPHERE:

As a Ruby Lane dealer we are offered the option of blocking a customer for non-payment, fraud or abuse. Although this policy can be advantageous it is not totally without fault, therefore, it is the policy of Melange-Art that we will try harder to be more understanding in our customer's needs and call for a better line of open communication before randomly blocking a shopper. We feel strongly, except for fraud, there should be no reason to block someone. We offer layaway options and special rewards for our repeat customers. We want you to shop in a friendly family style atmosphere. Your business is most appreciated. Call us at any time, and we promise to listen to your individual needs.


RETURNS: There are no returns on custom jewelry orders or items purchased and paid on layaway.

RETURN SHIPPING REQUIREMENTS:

Fine Art, Crystal, Sculpture and other delicately packaged items must be repackaged with adequate professional shipping material to prevent breakage or damage in the return.

Insurance companies are not paying claims on items not packaged correctly and their adjuster will most certainly verify how a damaged item was packaged and boxed! We take our shipping seriously and ask that you do too. We have had only 1 damaged items in two years.

If you feel you can not ship an item back the same way you received it please take it to a professional shipper in order to guarantee your refund.

Ruby Lane Return Policy
All shops offer the Ruby Lane Return Policy which states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. The policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.

This shop offers the following Terms of Sale.

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