Terms of Sale

 
Our Service Pledge To You:
We normally respond to questions and orders within 1 business day.

Items are guaranteed for authenticity and condition as stated in our description. If we have failed to describe or disclose condition or flaws on any item, we will Refund the return shipping charges as well as the original cost of item and shipping to you.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Buyer pays for actual shipping & insurance on most items.

Exceptions: Our fine jewelry is shipped Airmail or Express insured at no charge to our clients.

Restocking Fee:
NO RESTOCKING FEES, provided that items are postmarked within 7 days of receipt, returned in the same condition and via the same method of shipping as received as per our Canada Customs instructions.

Please remember...YOU MUST WRITE US FOR CUSTOMS INSTRUCTIONS PRIOR TO RETURNING ANY ITEM! (Failure to comply with this will cause us to be charged erroneous duties on a return, and may result in a charge back against your refund.)

Fine Jewelry items MUST be returned by Air at the buyer's expense. Thank you.

PLEASE REMEMBER TO PHONE OR WRITE US FOR CANADA CUSTOMS PAPERWORK INSTRUCTION ON ANY ITEM BEING RETURNED - - - BEFORE YOU SHIP. Thank you.

Other Information:
ORDERS FROM OUTSIDE OF NORTH AMERICA: Payment by any method - must be made via PayPal.

LAYAWAY PURCHASES: We are happy to accept layaway purchases. A 30% ($50 Minimum) deposit is required, with equal monthly payments for the balance not to exceed 3 months (your deposit + 3 monthly payments from the date of purchase). We process layaway payments on the 10th day of each month. If this does not suit you, you must notify us in advance. Late pays, or skipped payments without prior arrangements are subject to cancellation of your order at our discretion.

If you need an extended payment period, please write to us with your proposed payment plan and we will do our best to work with you.

NO REFUNDS ON LAYAWAY PURCHASES. Incomplete, late payment cancellation or client canceled orders are subject to merchandise credit only.

TAXES: GST is charged for Canadian orders. PST & GST are applicable on items being shipped within Ontario.

Any applicable international duties or taxes are the responsibility of the buyer.

We accept:

* Online ·        ·   Other online payment     * Traditional ·   Money Order ·    MasterCard ·    Visa