Joy's Antique Dolls

Early & Rare antique dolls, clothing, accessories. Offering variety, knowledge & fine service.
Exclusively on Ruby Lane. Member since August 2000 View Profile

We are listing new items DAILY as we celebrate our TENTH Anniversary online. Visit our HUGE selection of SALE items.

Terms of Sale

 
Our Service Pledge To You:
We pledge outstanding customer service and fast response to all orders and questions; always within 24 hours. In addition, we GUARANTY the authenticity of each of our items! We carefully research and photograph every item and guaranty each one to be "as described or better". All items are carefully protected in a smoke, odor, and pet free environment!
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
All items are expertly packed and insured. Our shipments are packed to give the buyer absolutely NO worries about carrier theft or pilferage, as our return address gives the shop-owners name rather than the business name, and no insurance stamps or stickers give any clues as to the
valuable contents. Buyer pays shipping, handling and insurance.

Note:Closed dome doll heads are generally removed from the body and packed carefully to protect the eyes during shipment. If you prefer that we NOT remove the head, please request this when you order.

If you are interested in an item that is listed without a shipping estimate, it is likely an over-size package; we prefer to email estimates on these packages as the calculator often gives incorrect estimates on them.

We typically ship: Domestic via First Class, Priority, or Express Mail. We are also happy to ship via FedEx or UPS upon request (requires a re-calculation of shipping costs). We prefer to ship International packages via Global Express, however other options are International First Class, International Air Parcel Post, or Global Priority. The only International shipment method with tracking is Global Express. Shoppers assume all risk of packages shipped without insurance and / or tracking.

If you have comments regarding shipping rates or wish to request a certain carrier or shipment class, please feel free to email us directly. If you are interested in an item without a shipping calculator, please email your zip code and request an estimate and mention if you have a carrier preference. If you believe the shipping calculator or fixed shipping cost to be in error, please email us to ask us to double-check it. Note: Recent postal increases are based on a combination of package size and weight, which has resulted in significant postal increases on large packages regardless of weight.

Shipment: Your item will be mailed after verified clearance of your Personal or Business check (please allow 15 banking days) and after actual funding of PayPal "E-Check" (please allow 5 banking days).

If you pay with money orders or credit cards, your item will be mailed on the next mailing day following receipt of clear funds in our accounts. PayPal and all credit card purchases will be shipped to verified/confirmed credit card billing addresses ONLY; please ensure that you give the correct shipping address on your Ruby Lane purchase order.

Restocking Fee:
We charge a 10% restocking fee on items returned. Please note that this fee is not charged in the unlikely event that we missed a hairline, crack, or repair in a bisque or china head. Layaways are subject to a Layaway Agreement and have their own Terms of Sale; please ask to review our Layaway Agreement via email prior to finalizing a layaway plan.

Other Information:
ITEM STATUS is constantly updated. When a buyer clicks to purchase an item, a "sale pending" tag is automatically placed to ensure that another buyer cannot purchase your item. Listed items are available to any buyer who clicks on the "purchase" button and follows through with the sale; please understand that items are not on hold while you are asking questions or otherwise considering a purchase. All sales are "first come first served". If we have negotiated a different price on an item, this price is good for 24 hours only and will be considered "final sale". If you purchase after the 24 hour period has expired, the posted pricing will prevail. We reserve the right to block or cancel an order or refuse service for any reason without prior notice.

SPECIALS and SALE EVENTS will always exclude the items on our "newly listed" pages, unless our sale/special event notices state otherwise. These are typically items listed within the last ten days.

DOLL STANDS: We stock used doll stands in various sizes from tiny to very large. In most cases, these are the older, heavier stands that hold your dolls more securely than the newer ones. Prices are based on size and availability; we will discount when you buy 5 or more. Stock is very low on the large and extra large stands, so please inquire to be sure we have what you need.

DOMESTIC CUSTOMERS: Acceptable forms of payment include Mastercard, VISA, Discover, and PayPal (due within 48 hours of order); we also accept checks, money orders and cashiers checks (due within 7 days of order). Items will be held in "sale pending" status until the expiration of the payment due date; if payment is not received within the designated time frame and request for extension is not approved, the item will be returned to available inventory without notice and will be subject to purchase by others. Personal and business checks must clear prior to shipment (please allow up to 3 weeks); money orders, cashier's checks, and PayPal Electronic Check payments ensure shipment of your item on the day following receipt of funds in our accounts. PayPal and all credit card purchases are shipped to verified credit card billing addresses ONLY; to avoid any delay, please ensure that you give the correct shipping address on your purchase order.

INTERNATIONAL CUSTOMERS: Acceptable forms of payment include International Money Order in US Funds and International PayPal to PayPal approved countries. Money orders are due within 10 days of order; PayPal is due within 48 hours of order. If you believe that a longer time is necessary to get payment to us, please let us know; we will accommodate reasonable requests. CUSTOMS FORMS will bear factual information about your purchases; please do not ask us to falsify customs information. International buyers are responsible for taxes, tariffs, duties, or other charges levied against their purchases by the country the item is shipped to.

KY residents pay 6% sales tax, or provide a signed KY resale tax certificate with payment.

Returned checks or checks requiring special handling due to insufficient funds or stop payments, will bear a $35 fee.

QUESTIONS? If you have questions about any of the items in our shop, please email us. Our telephone # is provided, however, email contact is preferred for efficiency.

PLEASE BUY WITH CONFIDENCE! Member UFDC.

SEE OUR ADS IN "ANTIQUE DOLL COLLECTOR" and "DOLL READER" magazines.

NOTICE: All information, descriptions, photographs, and content in our internet shop is the property of Joy's Antique Dolls and may not be copied, reproduced, or published without our express written permission in accordance with copyright laws. If you see our photos or descriptions on any other site, please send us an email so that we may investigate active piracy. All our items are linked to our shop for your buying safety.

We accept:

* Online ·        * Traditional ·   Other online paymentOther Payment Method (see Terms of Sale) ·   Money Order ·   Personal Check ·   Cash ·    Discover Card ·    MasterCard ·    Visa