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The holiday season is upon us - time for wish lists, layaways & gifts for adult & child collectors. Buy now during our SALE!!
Terms of Sale
Our Service Pledge To You:
We guarantee the authenticity of our items and are dedicated to good customer service. As members of the National Antique Doll Dealers Association (NADDA) we adhere to their ethical code for customer service. We are glad to supply additional information about our dolls. We respond within 36 hours.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Buyer pays for shipping, handling, and insurance. Insurance is required. On international orders, any additional cost to the seller (e.g., Pay-Pal "cross border" fees) will be passed on to the buyer. We do follow customs requirements and declare true value. If other than Europe, please check ahead.
Restocking Fee:
We charge a 10% restocking fee for items returned unless damage that affects value exists that was not noted or an item is materially different from our description.
Other Information:
Generous layaway terms with monthly payments are available as we want you to be able to own the doll of your choice. Refunds will not be given for layaway payments, however, If you change your mind during a layaway, you may use payments made as a credit toward another doll. We think this is fair to both parties. For layaway purchases we honor our return option if there is uncalled damage, otherwise layaway purchases after delivery are final.
Sales tax is charged for purchasers within Indiana unless a valid resale number is supplied.
We accept:
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