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**** Sale! ****Make An Offer Is Open To Every Item In Our Shop For a Limited Time! ****
Terms of Sale
Our Service Pledge To You:
We will respond to all orders and questions within 24 hours.
Our goal is to make your purchase experience smooth and worry free. We're not happy until your happy.
We will consider a Lay away option on selected items.
If you are interested in this plan, Please contact us before you purchase.
** LAY AWAY TERMS: 25% down upon purchase with balance due within 60 days. In case of Lay Away default, payments will not be refunded. A store credit will be given equal to the amount of payments received. Store credit is good only at Island Treasures. There is no expiration on store credit. **
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Buyer to pay actual shipping costs. Insurance is required, and included in the shipping cost. We ship via UPS, Parcel Post, or Priority mail. We take great pride in packaging your items so they arrive to you safely.
Restocking Fee:
Our shop does not have a restocking fee.
Other Information:
Here is what some of Our Customers Have said:
Dear Ken -
The chandelier arrived on Tuesday.
It arrived in perfect condition. The thoroughness of your packing is
truly impressive - in the infinite care and patience evidenced by
your superb preparation for shipment. I have never witnessed such
attention to detail and such great care. It took two of us over two
hours to carefully unpack what you had so magnificently cradled in
its shipping quarters.
Each of the flowers, the limbs of the fixture and the chain - all
carefully wrapped - and with the ceiling fixture - wonderfully
complete. The box as well (3 feet by 3 feet by 3 feet) was in
perfect condition.
The chandelier is as beautiful as you described - and it will work
perfectly in its new location.
We appreciate so very much the care you have taken with assuring the
chandelier arrived undamaged.
We sincerely thank you for your attention to detail and great care in
assuring its safety. The chandelier is perfect in all respects.
Sincerely,
Jim Justice, Carlsbad, CA
Thank you for shipping so fast.
Packing of delicate old glass lamp shade was a work of art in itself!
John Morgan, Beacon, NY
Hi Ken,
This is to let you know that all my items
arrived safely on weekend. They are just
beautiful and I am very happy with them.
Thanks again.
Regards,
Tomoko, Japan
Hi Ken:
The coffee pot arrived yesterday. Thank you so much. It is
SWEET!! I have a matching dutch oven. Just love it.
Everything is teal and pink that I have so it just looks too
cool.
It was packed wonderfully. Have a grand evening and again thank
you so much
Bev Largo, FL
Hi Ken,
I received the lamp and pair of ewers today all safe and
sound. I love everything. Great packing,
Thanks again
Marilyn Attebury, Salinas, CA
Dear Ken,
I received the bowls this morning.
They are so wonderful. I love them.I 'm looking forward to useing them.
Thank you so much.
Have a nice day!
M. Kaneko Clarksville, MD
Hey Ken--Received dishes today--very nicely packed and all in one piece. Thanks for helping me complete my set. Great doing business with you!!!!
Thanks again,
Robin Kannapolis, NC
Hi Ken
I received My lamp today. I just love it! Even better than the pictures. I'll be back for more!
Thank you for your help.
K. Dennison, Seattle
Hi Ken! I received the lamp yesterday and it is so beautiful! I am so excited to add it to my bedroom decor! It's perfect! Thank you again! Have a great week! ~ Barbara Eils, CA.
Good morning, Ken!
I wanted to drop you a quick note thanking you for the beautiful lamp I
purchased through your website. I received it last week and opened it just
last night because I have been out of town. It is just beautiful and
exactly what I wanted!
Thank you, again. Hope you have a great day!
Warmest Regards,
Melanie M. Reno Oviedo, FL
Hello Ken,
I received it today. Thank you for careful packing.
I satisfy the state in it very much well.
Be the New Year that is good for you.
Thank you! Kimi Katou, Japan
Hi Ken,
The lamp is beautiful! It arrived safely and I am very pleased with it!
I appreciate the extra super packaging. I know that took alot of time.
It's been great doing business with you!
Thank you,
Keith, Montgomery, AL.
Hi Ken,
The chandeliers arrived safely and ohhhhh so beautiful. I'm looking for
more places to hang some more. I'm kind of addicted to the beauty of them.
Your site is wonderful as well as your service. I will check back often.
Thanks!
Michelle, Overland Park, KS
Hello Ken,
Oh! I am so pleased with this purchase the items arrived today and I really couldn't be happier. one of my Daughters saw them today and she loved them as well. Your packaging was terrific. Your up to the minute emails that kept me posted at all times. (excellent) what more can I say? Yes, I am also pleased that you used UPS they have never failed me yet. your really a terrific seller. Whoever pays your wages in your other job must sure get their moneys worth!
My Very Best Regards,
A.R. Malden, MA
Hi ken,
Just wanted to let you know that I got the bowls today and I love them! They are in great shape and the packing couldn't have been better, YEA! Thank-you so much for a very pleasent transaction and I hope to do more business with you in the future.
M. Garver Exeter, CA.
hello ken,
wow that was fast shipping. the spag's 25th anniversary bowl looks like it has never been used! and your packaging really shows you care about the customer! thank you so very much!
B.L. Marlowe, Santa Maria, CA.
I received the bowls this morning. They look beautiful! Thanks very much for expediting everything.
It was wonderful doing business with you.
Merry Christmas and Happy New Year!
D. Butscher, Raymore, MO.
Ken,
I received the package of Gonder in perfect condition.
Thank you for packaging it so well.
They are a beautiful addition to my Gonder collection.
Thanks for your patience.
Sincerely,
J. McCormick
Shawnee, KS
Yay!!! I came home from work early today, excited about my delivery, and the
box was waiting for me on my front porch! Everything looks great!! Thank you
SO much for the wonderful job you did in packing all of it. I can't begin to tell
you how perfect these pieces are for my kitchen. I am a VERY happy camper!
Thanks, Ken! You're the greatest! Have a wonderful week!
Marcy, Houston, TX.
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