Great American Antiques

40,000 sq. ft of Fine Antiques and Collectables
Member since March 2008 View Profile

Great American Antiques is pleased to announce our latest business expansion to the Internet.

Terms of Sale

 
Our Service Pledge To You:
Guarantee
We at Great American Antiques take the utmost care to represent our merchandise fairly and accurately, including descriptions of any known damage to each and every item. Notwithstanding, we are in the business of buying and selling antiques, which generally assumes that products will show varying degrees of wear. These characteristics are to be expected with antiques and may not necessarily be pointed out unless present to an unusual extent, given the type of item.

Please be aware that merchandise presented on this site is also available for sale in our retail store. Accordingly, we endeavor to revise our site regularly and to combine the site activity with that of our “brick and mortar” storefront, resulting in up-to-date availability of merchandise.

We are confident in our ability to offer quality merchandise at reasonable prices, as well as excellent and timely customer service. We are new to the World Wide Web; your patience and understanding are greatly appreciated as we map out policies and procedures suitable for such an environment.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Shipping, Delivery and Pick-ups
Prices listed do not include shipping and handling or delivery charges. Please call for a quote on item(s) of interest. We are currently developing affiliations and policies regarding shipping and delivery of merchandise. Of course, our customers are always welcome to pick-up merchandise, providing an opportunity to see our store and say hello. Otherwise, if you are unable to take advantage of this option, we offer the following alternatives:


* We provide packing and shipping services for all items, from dainty figurines to ornate dining room sets, including blanket wrapping and/or crating when necessary. Call, fax, or email for a quote. You can also get a quote directly from:
FedEx
USPS
UPS

* We offer in-house delivery for selected items to limited locations. Please call, fax, or email for information.

* When possible, we are happy to accommodate our customers who prefer to use their own shipping/delivery company or who simply have general shipping requests. Please let us know if you would like specialized service.




Return Policy
Our shops return policy is in complete accordance with that of Ruby Lanes. It reads as follows:
"Return Policy Procedure

1. If you are not pleased with your Ruby Lane purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.
2. The shop owner will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgment:
o The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
o We recommend you use delivery tracking and get a delivery receipt.
o The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
4. After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Additional Return Policy Information

• We encourage our shops to only issue full refunds, rather than partial refunds or returns.
• Shop owners may choose to offer a more liberal return policy, described in their Service Pledge.
• This policy does not apply to custom orders produced by Fine Art and Jewelry Artisan shops, or items purchased on layaway. Policies for these vary by shop, so be sure to check with the individual shop owner before making your purchase.
• Damaged items are handled separately as described immediately below.
• If you have any complaint against a shop owner concerning a Ruby Lane purchase, you need to contact Ruby Lane customer service within 3 months of the original purchase date for Ruby Lane to assist with the complaint.
Damaged Item Procedure

• Please do not return items damaged in shipment, as doing so will void the shipping insurance.
• Damage claims can only be made on items shipped with insurance.
• Ruby Lane requires that all shipments be insured unless declined by the buyer using the Decline Insurance option during the checkout process. Each shop shall determine if they allow a buyer the option to decline insurance on the shipment of an item at the time they list their item for sale. If a buyer requests that an item not be shipped insured, using the Decline Insurance option at Checkout, the shop owner is then not responsible for loss or damage to that item in shipping.
• To begin the process, please contact the shop owner and alert them to the damage.
• Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
• Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
• In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.
• For information on filing a claim through the following carriers, visit the websites for*
o United States Postal Service
o United Parcel Service
o Federal Express
o DHL
* Note that not all shops ship via the above carriers, and that some shops insure their shipments via a 3rd party insurance agent, not that of the carrier. Be sure to contact the shop so that they may handle, or guide you through the process."

Restocking Fee:
Return Policy
In understanding the nature of the antique trade and the limitations imposed by electronic commerce, we have implemented a return policy for your benefit.

Should you feel dissatisfied with your purchase for any reason, we will allow the item(s) to be returned for refund or store credit within 5 days of the confirmed delivery date. The following conditions apply:


* Within five days of confirmed delivery, we must be notified in writing of intent to return merchandise.
* Merchandise must be returned immediately to Great American Antiques, completely and in the exact same condition as when it was shipped out.
* Return shipping costs will be the responsibility of the customer and a 15% restocking fee will apply to all returns.


Our in-store policy is “No Returns or Exchanges – All Merchandise Sold As-Is.” However, because we realize that our website patrons are not privy to the hands-on approach to sizing up merchandise, we have included the above return policy for your satisfaction. Again, we aim to represent all our merchandise with the utmost care so as to ensure the satisfaction of our customers. By doing so, and by responding to information inquiries and/or requests for additional photographs, we hope to avoid the need for returns as much as possible.

Other Information:
Great American Antiques is located
Corner of 19th and R Street
in Downtown Bakersfield

625 19th Street
Bakersfield, CA 93301


STORE HOURS:
10 A.M - 6 P.M
Seven days a week
Local Phone: (661) 322-1776
Local Fax : (661) 322-1886
You can also contact us tool free.
Phone: (800) 309-4780
Fax: (800) 309-4784

We accept:

* Online ·        * Traditional ·   Other online paymentOther Payment Method (see Terms of Sale) ·    JCB Card ·    Diners Club ·   Money Order ·   Personal Check ·   Cash ·    Discover Card ·   Other Charge card ·    American Express ·    MasterCard ·    Visa