Terms of Sale

 
Our Service Pledge To You:
I guarantee the authenticity of the items I sell unless I indicate that I'm speculating, and I do try to be clear about that. I also describe as fully as possible flaws and damage that I find in fragile items, and try to show them in my photos. When I say that an item is "in mint condition," I mean that I can find no damage to it. However, this is a collectibles shop, and I make every effort to ensure that everything I sell is at least 20 years old. This means that almost all of my glass and ceramic items have been around for a while and have been used by their previous owners, leaving telltale signs of wear. I also note this and try to give browsers complete information about the kind of wear I find. Please remember, however, that many of my items are found at estate sales, so I sell them "as is." I attempt to respond to orders within 24 hours, unless I'm out of town for a few days.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
The buyer pays for shipping, handling, insurance. Usually I ship via USPS Priority with required insurance for fragile items, but I can also ship via FedEx. FedEx ground is 50% cheaper than USPS Priority, and can save you a lot, especially if the item is large and heavy. I do add $2. to the cost for my 20-mile trip out to the airport. I'm will ship to an address other than the buyer's on request; for a $4. charge (to cover my time, the cost of the stationery, and my effort composing and printing such material), I'll include a card bearing the sender's message. If you wish, I'll also enclose an edited version of my description of items (price and such deleted) so the recipient knows how special the gift is. (I use a heavy cream-colored paper with matching envelopes.)

Restocking Fee:
I don't charge a restocking fee for returned items.

Other Information:
Because I am doing business in Texas, Texas residents should be aware that I am legally responsible for collecting Texas sales tax (8.25%).

We accept:

* Online ·        * Traditional ·   Money Order ·   Personal Check ·   Cash