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Terms of Sale
Our Service Pledge To You:
We will attempt to respond to all orders within 3 business days. However, some of our items are located in shops which we can only get to on weekends. Therefore confirmation of the purchase orders will be made once we are assured the requested item is still available. Shipment will be made on the Monday following receipt of full payment.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Free shipping to addresses in the USA.
International Buyers pay for shipping, handling and insurance via United States Postal Service.
International Buyers, please note that payment will only be accepted via Paypal.
Restocking Fee:
We charge a 10% restocking fee on all returned items.
Other Information:
MA residents add 5% sales tax or provide resale number/tax ID.
We accept:
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