Terms of Sale

 
Our Service Pledge To You:
We guarantee all goods as described. We must be notified within 3 days of receipt if there is a discrepancy or other problem. Thank you.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Domestic shipping with professional packing and insurance is free for all purchases. Payment can be made via Paypal, money order, cashier's check or personal check. We are professionals and package very carefully. International shipping via USPS international priority mail at actual cost -- please contact us for a quote. Payment for International sales can be made by credit card using Paypal.

Restocking Fee:
Our shop does not have a restocking fee.

Other Information:
LAYAWAY:
We are happy to accept layaway sales for items over $250. We ask for 30% down and then the remaining balance to be paid in regular weekly, bi-weekly or monthly payments.
Normal layaway length is 6 weeks but this can be extended for larger purchases.
Payments must be paid regularly and on time. If the layaway is not completed on schedule, the item will be returned to stock. A refund will be issued less the 30% down payment.
We cannot offer discounts or a sale price on layaways.
Sorry, but we do not accept returns on layaway items.



We are always buying, and are happy to talk to you if you are selling an individual piece or an entire estate. Please feel free to contact us if you have ceramics that would fit with our stock!

We accept:

* Online ·        * Traditional ·   Money Order ·   Personal Check