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Terms of Sale
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
The buyer will pay pay for shipping & insurance. We use either Priority Mail or UPS for smaller items. We ship Monday through Friday. Personal checks are welcome, but you must allow time for the check to clear (usually 7 - 10 days). We accept online payments through Paypal. We are not set up to accept credit cards by phone.
FURNITURE SHIPPING
The proper shipping of antique furniture is best left to the people that do it on a daily basis. With their experience, they know how to pack large and fragile items to ensure their safe delivery. If you have a mover that you prefer to work with, that’s fine with us. You will also find a short list of shippers below. Each of them operates on their own. Therefore any questions about delivery (including rates, claims or special arrangements) should be answered by the shipper. Payment for delivery is made directly to the shipper. To help in getting an accurate quote, you can refer them to the item on Ruby Lane., or email them a link to the item.
Keith Bradshaw 828-432-7510
Plycon Transportation 310-419-1200
Nationwide Delivery Systems - 888-827-6500
UPS Store – 419-429-6245
Mini Moves 866-437-3093
Transit Systems Inc. 888-822-7640
We can also make deliveries ourselves to Ohio, parts of lower Michigan and parts of Indiana for a reasonable fee.
For smaller furniture items that fall within their size limitations, we use Fedex or USPS Parcel Post.
You can arrange to pick up an item at our shop if you are within driving distance. We are located about 45 miles south of Toledo, Ohio near the city of Findlay. We can deliver to some locations outside our own normal delivery area for a nominal fee. We will try to work with you.
Restocking Fee:
While we have never had an instance where a furniture item needed to be returned, should it be necessary to do so there will be a 10% restocking fee for furniture only.
Other Information:
Some of our furniture items have been professionally restored in our workshops. We have nearly 30 years of experience in restoration. If we are able to retain an original finish on a piece, we will always do so. However, much furniture from around the turn of the century was covered with a few coats of paint, or retired to the barn or basement. In that case it is usually impossible to save the old finish, and restoration is the only option. The term restoration means that the piece of furniture has been restored to original condition. If something was missing, broken, worn-out, loose or otherwise unusable, it was repaired or replaced. Never hesitate to contact us with questions, we really don't mind answering them. If you are in our area of Northwest Ohio, drop in & pay us a visit. Store hours are 10-4 Saturday & Sunday 12-4. Ohio residents without a valid tax identification number must pay state sales tax.
We accept:
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