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Buy with confidence from this Licenced Dealer!
Terms of Sale
Our Service Pledge To You:
We guarantee the stated condition of all our items. We will respond to all orders within 48 hours. Professional packaging - double boxing for fragile items - and shipping within 3 working days.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
* Some items have Free Shipping Worldwide and if so this will be stated in item descriptions.
* Buyer pays for shipping, handling, insurance and any customs fees and/or taxes which may be charged at their end. Please email for a shipping quote.
* We ship by International Airmail, unless otherwise requested and agreed.
* In the rare event that an insured item is lost in the post refunds will be made immediately after the insurance claim is settled.
Restocking Fee:
Our shop does not have a restocking fee.
Other Information:
Overseas Buyers - PayPal
New Zealand Buyers - Direct Deposit, Cheques or Cash accepted. 12.5% GST will be added to you your total purchase.
We accept:
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