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July Sale - all new listings are on sale! And, we're still lowering prices on inventory items! Maysale too!
Terms of Sale
Our Service Pledge To You:
We respond to all orders within 24 hours, we guarantee the authenticity of all our items. Layaways and deposits are available and encouraged!
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
Buyer pays for actual shipping, handling and insurance via USPS. First class shipping for a jewelry item is typically $3.00 within the USA, I also use Priority Mail at $5.00, and insurance for items over $50.00 is greatly encouraged.
For items at $100.00 and over insurance is required. I only charge what I have to pay for insurance - no "handling fees". For addresses outside the US, airmail is utilized at a cost of $4.00, or Global Priority Mail at $16.00.
Restocking Fee:
We reserve the right to charge a 30% restocking fee (effective 2/7/2008) on returned items.
Please contact Lisa for more information!
I'm often delighted to waive this altogether - please get in touch!
Other Information:
Thank you again!
We accept:
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