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Terms of Sale
Our Service Pledge To You:
A picture tells a thousand words. We take high-quality digital photos without flash in order to show the true color and condition of the item. All of our items are original, quality antiques at reasonable prices - satisfaction guaranteed! If you are not satisfied with your purchase, just contact us within three days of receiving it and we will arrange for its return in its original condition for your money back (less shipping/insurance).
We check our email constantly, even on the weekends! Expect a response within 24 hours, although most emails are responded to within a couple of hours. We will always answer questions and inquiries in an honest and thorough fashion and gladly embrace any suggestions.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
We usually ship items via UPS Ground within the continental US and via USPS EMS for international destinations unless you prefer a different method. Insurance is required for all purchases (not very costly). We charge only the actual shipping and insurance cost; there is no handling/packaging fee. We gladly combine purchases to save you money. We usually ship within 24 hours after payment has cleared.
Restocking Fee:
Our shop does not have a restocking fee.
Other Information:
We accept all types of payment through PayPal, personal checks (7-10 days clearing time), cashier checks and money orders. If you have another method of payment that you prefer to use, please let us know.
We accept:
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