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Terms of Sale
Our Service Pledge To You:
You will usually hear from me within 24 hours of your email.
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.
Shipping/Handling/Insurance Policy:
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UNITED STATES SHIPPING:
I ship using USPS, but will also send UPS or Federal Express. I do combine items for lower costs. All items will be mailed with delivery confirmation of some kind.
Virginia Residents: See “Other Information” below for sales tax information.
***When your package has been sent, I will notify you with the register receipt and delivery confirmation numbers.***
INTERNATIONAL SHIPPING:
I ship internationally with payment by International Money Order or Western Union “Money Gram.” I do not accept PayPal for international orders at this time. I sell for retired relatives and follow PayPal’s guide for sellers. I do mark the item "merchandise.” If you have a question, please email me!
***When your package has been sent, I will notify you with the register receipt and and delivery confirmation numbers.***
Restocking Fee:
Our shop does not have a restocking fee.
Other Information:
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PAYMENTS:
When your purchase order has been received I'll send you a confirmation email. Please hit the reply button (typing "Got it!" will do) to let me know you have received the email. We ask that we receive the reply within 24 hours so we know your ISP has not blocked the email. Thanks!
UNITED STATES BUYERS:
PayPal: We ask that PayPal payments to be made within 3 days. Following PayPal guidelines we send to confirmed U.S. addresses only for PayPal. Everything we mail is sent with a Delivery Confirmation of some kind.
Checks & Money Orders: Checks and money orders should be received within 10 days. Please make the envelope (and payment) out in my name, not the shop's name, as I use the postal box for other mail. Thanks!
We take credit cards though PayPal. We are a small business and don't have a merchant account at this time.
Virginia residents will need to add 5% sales tax.
INTERNATIONAL BUYERS:
I ship internationally with International Money Order or Western Union “Money Gram” payments for exact amount I have quoted.
I do not accept PayPal for international orders at this time. I sell for retired relatives and follow Paypal’s guide for sellers. I am following the changes in PayPal seller policies for Canadian and English confirmed addresses but will not use them at this time for the reason above. This may change at any time though. Thanks!
I do mark the item "merchandise.” If you have other questions, please email me!
We accept:
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