Terms of Sale

 
Our Service Pledge To You:
Items usually ship within two business days of payment clearance. Larger and delicate items that require special handling may take longer. Lay-Away option is available, ask about terms.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Special arrangements can be made for oversize and heavy items. Certain items may require shipping in wood crates to protect them during transit. When the sale is made, title of the item pases to the buyer. Buyer assumes responsibility for uninsured items. If an insured item is damaged during shipping, the buyer needs to contact the shipping company to start a claim. Seller will provide any necessary paperwork to help buyer with his/her claim. Buyer is responsible for shipping, insurance and customs duties if applicable. Customs regulations vary by country and item. It is the buyer's responsibility to keep informed of his/her country's import regulations. Most antiques over 100 years old enter the US duty free.

Restocking Fee:
If our description of item was accurate a re-stocking fee of 15% will be subtracted from the refund.

We accept:

* Online ·        * Traditional ·   Money Order ·   Bank Wire