Terms of Sale

 
Our Service Pledge To You:
All items described as accurately and completely as possible. We err on the side of being too cautious, if anything! And we willingly accept returns with full refund of your purchase price if we should miss a substantive flaw in an item or accidentally misrepresent it in any way.

We respond to all inquiries, and in a timely fashion! We treat you the way we wish to be treated when we purchase goods. And this is not a hollow promise.
 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Shipping costs vary; see item listing. Shipping insurance optional on most items, mandatory for some as noted. We strongly recommend purchasing shipping insurance and do offer it on all shipments. The USPS does not offer insurance for International Airmail First Class, but we do self-insure those packages at extra, optional cost. You may choose other international shipping methods that do offer indemnity through the USPS. If you choose not to purchase insurance, we are not responsible in any way for shipping damage or loss.

Restocking Fee:
Restocking fee of 15% charged for any item found to be not defective as claimed or not returned in same condition as shipped.

Other Information:
Payment for all purchases is due within 7 days. Please contact us if you need to make other arrangements.

We happily sell and ship to international customers!

If you wish your purchases to be shipped with insurance, you must ask--quoted shipping does NOT include insurance! We wrap & pack very well, but are not responsible for any shipping loss or damage on uninsured parcels. Thank you.

We accept:

* Online ·        * Traditional ·   Other online paymentOther Payment Method (see Terms of Sale) ·   Money Order ·   Personal Check