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About Victoria's Curio

Our Service Pledge To You:
We realize you have many choices for shopping on-line, we and Ruby Lane would like to thank you for visiting us. We are happy to answer any questions you may have about items in our shop. Feel free to contact us toll free at 877-800-8391 during our current business hours: M-F Noon - 7:00p.m. Eastern Time Sat. 4:00 p.m. - 7:00p.m. Eastern Time. If we are unable to answer your call immediately, simply leave us a message and we will get back to you promptly.

About Us
Hello, and welcome to our Ruby Lane shop. Victoria's Curio carries a wonderful selection of American Brilliant Cut & EAPG glass, fine porcelain such as R.S. Prussia, Rosenthal, Pickard and Limoges, and a wide variety of silver flatware and hollowware in our silver lane that will dress up your table.

Our quality antique and vintage jewelry selection includes diamonds, gemstones, and cameos that make perfect gifts for the lady in your life (including you!). Sign up for our shop announcements to keep you up to date on our weekly additions.

LAYAWAY PROGRAM

See something you like but need to pay over time? We offer a layaway plan for orders over $250. Our layaway program is convenient and flexible. Contact us today for more details.

CUSTOMER SERVICE GUARANTEE

We communicate with you every step of the way so you are always up to date on the status of your order. We offer fast, friendly service and we strive to make each buying experience a happy one. If you have a question, please contact us by mail or our toll free number listed. We are unable to answer your call immediately, be assured that we will get back to you within a 24 hour window either way you choose to contact us.

Customer Comments

"It's absolutely phenomenal!. You have some outstanding pieces. Thanks so much"

"Thank you so very much!"

"I am so pleased, it's perfect"

"I rec'd the gorgeous tulip plate in perfect condition today. I'm very happy with it! "

"Just to let you know the perfume bottles arrived today- they look great"

"Beautiful little plate! Photos don't do it justice"

"It arrived safely and is lovely, I am very pleased."

"Its going in my collection it is a beautiful vase and Im glad I purchased it"

"you have always sent fabulous, beautiful pieces."

"Arrived safely and it is lovely"

"Can't wait to get this piece. I love all the pieces I get from you."

"the Ice Cream set arrived safe and sound and is really lovely"

U.S. CUSTOMERS PAYMENT TERMS AND OPTIONS:

Victoria's Curio appreciates immediate payment upon receipt of invoice unless arrangements have been made with us prior to purchasing.

We offer various payment methods to help make it easier for you to purchase.

PayPal, Google Checkout, VISA, MASTERCARD, & DISCOVER

If you will be using a credit card we will send you an invoice through our Merchant Account to enable to use your credit card for direct payment. If you prefer to talk with us directly, please let us know and we will call you for your credit card information whichever you prefer.

INTERNATIONAL CUSTOMERS

Shipping
We enjoy shipping to our non-U.S. customers. Please contact us to request various shipping methods to your country. The pricing varies and we want to ensure that you get the most expedient and less costly method for your purchase. We do not ship First Class International as this method does not have any way to track. Make sure you are aware of any customs fees that your country charges as they are the buyer's responsibility.


Payment Methods

Along with the above mentioned methods we gladly accept Western Union electronic payments in U.S. funds. This may be an easier, hassle free payment option for you and allows your purchase to be on it's way to you very quickly!

Shipping Costs & Customs Fees

We ship via the USPS and all packages are insured and sent with delivery confirmation. If your order totals more than $250; we do require a signature confirmation at it's destination.

We firmly believe that shopping on-line is still a great value with savings in time, gas and aggravation. So sit back, relax and enjoy our shops.


Requests for Research

We value the interest each person has in our shop. We receive many requests for help in researching various personal items. We do charge a fee for these types of requests since they can be time consuming. If you are interested in learning more about the china you own such as dating, pattern names and retail value, our shop would be pleased to help. Please contact us for more information.

Thank you so much for shopping with us!

Our Best to You,
Victoria's Curio on Ruby Lane

ONLINE BUYERS HAVE THE RIGHT TO EXPECT:

1. Items listed 'for sale' are available for purchase.

2. Information given about an item's age, maker or history is complete, truthful and accurate.

3. Items have been carefully examined for condition issues and statements made about item condition are complete, truthful and accurate.

4. Keywords included anywhere in an item advertisement will not cleverly suggest an item may be something other than that which it is actually known to be, nor will keywords be included only to cause an unrelated item to display in their searches for other items.

5. The fixed price at which an item was advertised for sale will not be raised after a purchase order has been placed on it.

6. Shipping or 'handling' fees which can add to the total cost of a purchase will not be hidden.

7. Terms of Sale written in easy to understand, plain language, will be available in advance for their approval.

8. Prompt attention will be given to their purchase order.

9. They will be dealt with politely, professionally and in good faith at all times. A seller will not make unreasonable requests.

10. Any personal information given during a transaction will be considered confidential and kept private. Transaction information will not be shared with an outside party without their express permission.

11. Their purchase will be carefully and securely packaged in an attempt to ensure its safe arrival, free of shipping damage.

12. Prompt attention will be given if they have questions or concerns about their order, or if they have a complaint.

SHOP OWNERS WHO SELL TO ON-LINE BUYERS HAVE THE RIGHT TO EXPECT:

1. Shoppers will not contract to buy or complete purchase orders on items that they have no intention to buy.

2. Buyers will carefully read the item description and view all item photos included with a listing.

3. Buyers will understand that antique and vintage goods by their very nature are not 'new' and that items may have condition issues due to age or previous use. If in doubt about the existence or extent of condition issues a buyer will seek clarification in advance from the seller.

4. Buyers will not contract to buy a fixed price item for the advertised price with the expectation of afterward negotiating to pay a lesser price, instead. They will make their inquiries about whether a pricing discount may be available for an item before they place an order.

5. Buyers will keep current the shipping address they have on record. Before placing an order, they will confirm their address is accurate and free of typographical errors that might cause shipping problems.

6. A buyer will read an individual shop's Terms of Sale and agree to abide by the shop's stated policies regarding sales and payments before placing an order.

7. International buyers will not ask a seller to lower item values (the price they paid) on invoices included with their shipments or to falsify any information about the item on import papers or customs documentation.

8. Prompt replies will be given to any transaction related email sent to a buyer, if a reply is needed.

9. They will be dealt with politely and in good faith at all times. A buyer will not make unreasonable requests.

10. Any personal information given during a transaction, such as the shop owner's telephone number or email address, will be considered confidential and kept private.

11. Buyers will promptly pay for their purchases.

12. A buyer will promptly alert them if they are suddenly unable to pay for their purchase due to an unforeseen personal event, so that other arrangements can be made or their order can be cancelled. This may allow the item to be more quickly made available again to other potential buyers.