Two For His Heels

Steve Bacon
Fredericksburg , VA
Antique and Vintage Playing Cards, Cribbage Boards, Whist Markers, Trump Indicators, Game Boxes, and Other Card Game Items

Ruby Lane Exclusive since 2006

Playing Cards and Card Game Collectibles

4.969

About Two For His Heels

"BUYER'S SERVICE FEE"

Recently (November, 2019), Ruby Lane began charging what it calls a "Buyer's Service Fee," and that fee appears on the invoices sent to customers of this shop. It is NOT a charge of this shop, and we do not receive these funds. We suggest that those curious about it -- what it represents and why it is made -- contact Ruby Lane directly.

We are looking into ways that we can compensate customers for this fee or at least neutralize/minimize its impact. Beginning with items newly listed this week, we are absorbing the cost of insurance to our customers on items listed at a price less than $100. Insurance will show as "included." Gradually we will be absorbing this cost on earlier-listed items, but that process will take time. We are hopeful that this will soften the impact to customers of the new charge.

DOMESTIC SHIPPING -- MULTIPLE ITEMS

If you include more than one item in your order, it is possible/likely that the amount that shows for domestic shipping and insurance will simply be the total of the separate charges combined. If so, it will be too high. If you include 10 items in your order it may be much too high. Please contact Steve by email if this happens. Ultimately you will not be charged more for shipping and insurance than the actual cost. We are looking into changes we can make that will rectify/avoid this problem

INTERNATIONAL SHIPPING CHARGES:

Effective this date (March 7, 2016) we have decided to charge fixed amounts for international sales using First Class Mail: $10 for the first deck, and $3 for each additional deck. In most cases, a tarot deck will be treated as 2 decks. In any instance where actual shipping costs are less, we will only charge actual costs, but this would be very unusual. Our assumption is that the fixed charges instituted today will result in a savings for our customers.

International First Class Mail is not insured. On sales that are large enough to warrant insurance, USPS standard charges will apply, although discounts may be considered on a case by case basis.

INTERNATIONAL TAXES, TARIFFS, IMPORT PENALTIES, ETC.:

We recently (May 14, 2016) experienced a problem with a customer who blames us for his having to pay U.K. and/or E.U. import fees/taxes/tariffs of some kind on cards purchased from us. He submitted the only negative review that we have ever received here at Ruby Lane.

In a given year we sell cards in something like 30-50 foreign countries. We do not know the specifics of what these countries charge our customers at the border for items that we sell, and we cannot be expected to know. However, we are certainly aware in a general sense that there are duties/tariffs/fines/penalties/taxes, etc., of all kinds and descriptions throughout the world that may apply. Please make sure that you know what your country charges on imported goods of the kind sold in this shop, and take it into account before placing an order with us.
Steve Bacon
114 Woodland Rd.
Fredericksburg
VA 22401

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