Shop Profile

At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence. For additional background information on this shop, choose the About Us tool which can be found to your left.

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Touch Of Glass - Chris & Pat Profile:

Overview of Touch Of Glass - Chris & Pat

Specializing in Quality and Researched VIctorian (EAPG), Depression, and 40's/50's/60's Glass

The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.

Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.

• Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops
• Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner
• If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.

To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:

	Platinum: 1000 or more sales
	Gold: 100 or more sales
	Silver: 25 or more sales
	Bronze: 5 or more sales
	New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.

Our Service Pledge To You
Most of the glass we offer is vintage or antique, and as such, shows characteristics of the state of the manufacturing art from the period. Depression Glass was cheap, machine made, mass produced, and frequently free as it was given away as premiums. Don't be surprised to find bubbles, pattern irregularities, straw marks (inclusions/cooling marks), mold marks, glass globs along seams, ash/ sand/dirt specks embedded in the glass, and even pieces that will lean or not sit squarely. All of these features can be found from time to time in Depression Glass and do NOT effect the value of the piece. Nevertheless, we will do our best to describe any chips, cracks or other damage that would impact the value of the item.

Ruby Lane Return Policy
All shops offer the Ruby Lane Return Policy which states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. The policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.

This shop offers the following Terms of Sale.

This shop is Non-Exclusive on Ruby Lane
What does this mean to you?
It means that this shop also sells the same, or similar items on other Internet sites, as well.

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