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About Mur-Sadie's Jewelry
Our Service PledgeWe want all of our customers to be happy with their purchase and we understand that buying on the Internet can sometimes be difficult. Please remember that we do accept returns, but we have had very few of them in our 8 years of selling on Ruby Lane. This means that our buyers are more than pleased with their purchases and most consider the items they bought nicer than expected.
About UsWelcome to Mur-Sadie's Estate Jewelry.
Our name is taken from our two chocolate cocker spaniels...Murray & Sadie. We have been buying and selling estate jewelry for more than 20 years and take great pride in our merchandise and keeping our customers happy. We scour the East coast looking for unusual items to bring to you. We deal mainly in Victorian jewelry, but we also sell costume jewelry, Mexican jewelry and other items of interest. All items are tested and are guaranteed, but I am not a gemologist. If a gemstone is natural, it will be mentioned in the description.
Please note that the "hand model" in my pictures is life size and "she" wears a size 5 ring.
We welcome buyers from other countries, but it is important to read the shipping options below before placing your order.
IMPORTANT NOTICE: If payment is being made by check or money order, I ask that you place the payment into the mail within 2 days of placing your purchase order and kindly let me know that you have posted it.
EFFECTIVE IMMEDIATELY: I will be accepting lay-a-way for single item purchases over $200.00 (Ruby Red Tag Sale Purchases Will Not Be Available for Layaway & items cannot be combined). Purchase your items today and you'll have 60 days to pay it off.
I can offer layaway on most single item purchases for full retail price. My layaway terms are 1/3 down (payable immediately after placing order), 1/3 in 30 days and the last 1/3 in 60 days. When final payment is made, the item will be shipped out. Any returns will be reimbursed for store credit only.
See "Terms of Sale" for complete details regarding layaway.
RESTOCKING FEE: Because of circumstances beyond my control, some returns may require a restocking fee.
Rate: Up to $500, 10%
Over $500, 5%
INTERNATIONAL BUYERS REGARDING SHIPPING:
I get many inquiries regarding shipping fees to certain countries and I ship approximately 5-10 packages overseas EVERY week. I offer several methods for shipping and the information is below:
Due to problems with buyers in the U.K., my shipping options have changed. I will not ship any items to the U.K. without tracking & insurance, no exceptions. The only countries that I will use 1st Class shipping are Canada and Australia.
I could ship items out using Priority Express International mail with tracking and full insurance coverage, but this is very costly...$36.00 (Canada) - 53.00 (Everywhere Else/Some Orders may be more depending on value). The second option is Priority Mail International which offers tracking, but not insurance. This method costs $19.50 (Canada) - $25.25 (Everywhere Else). The last option is using 1st Class International mail with no insurance & limited tracking. This option is only available to Canada and Australia. I wrap all my items very carefully so there is no risk of damage, Customs has never confiscated any packages and none have ever gotten lost. This option costs between $7.00 (Canada) -$9.00 (Australia). I only ask that if you choose the second or third option, it is important to remember to click on the box "Decline Insurance" when placing the purchase order.
PLEASE NOTE THE FOLLOWING TERMS:
1. I cannot and will not falsify any Customs forms. Items cannot be marked "Gifts" and the full sales price must be stated on forms.
2. Customs Duties and Import Taxes are the responsibility of the buyer.
3. Return Notification is 14 days from receipt of package.
4. Buyer is to pay for all return shipping fees.
HAVE CONFIDENCE BUYING FROM US. HERE ARE A FEW COMMENTS FROM OUR BUYERS
Just to let you know that I received the beautiful cameo ring safe and sound in the mail today. I love it! So finely detailed, delicate with an understated elegance that is just perfect.
I will keep an eye on your Ruby Lane site. You offer just special items, makes me wish I had more money to spend.
Thanks so much!
The lovely, lovely, lovely watch arrived in yesterday's mail. It arrived un-damaged, and (of course) very carefully packaged. I have been watching the piece for a day now, and it is keeping perfect time!
I don't know whether your repair person cleaned the face, or whether the watch is (simply) even prettier than I remember it being. Either way, it is JUST BEAUTIFUL! I LOVE it!!!
Excellent service - quality product - delivered IMMEDIATELY- provided gift box and wrapping.
EXCEEDED my expectations. Brings back the days of customer service. Followed up with several emails. Knowing this level of service with make me check this site when looking for a gift for someone or myself.
Thank you so very much for your attention to detail -
A Loyal customer
The watch arrived on Monday, 07-22-13 in good shape. I'm very happy with it and I appreciate good, ethical sellers such as yourselves who offer fun stuff at decent prices. I'll be back...I'm a real art deco watch person.
Hi again Michael-
I love the jewelry I have purchased from your shop...your prices are fair and your customer service is great...I will be looking at your future arrivals...thanks deborah
Good morning.... my daughter let me know the locket came
Saturday...she is so happy happy.....she is going to put her
daughter's picture in it...and a lock of hair...and do a very tiny
monogram of it...on a pale pink fabric.... well her Christmas
came early...so that means I might have to return again....this has
been a true pleasure shopping with you....so many miles a
part....many thanks for one fine shop....and great e-mail
time...and shipping ..I will tell all my friends about
your shop in TN..and AL....thanks again
The ring is better in real life than your pictures.