|Ruby Lane Shop Rating:||Platinum|
|Member Since:||February 2006|
|Ruby Lane Exclusive:||No|
|Items Added in Last 7 days:||0|
|Total Number of Items:||
Vintage Fashion: 9
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
|Platinum: 1000 or more sales|
|Gold: 100 or more sales|
|Silver: 25 or more sales|
|Bronze: 5 or more sales|
|New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.|
Our Service Pledge
We respond to all orders within 24 hours and guarantee our customer's total satisfaction. We wish to treat our customers as we would wish to be treated, with dignity and respect. If you need to discuss a more personalized and flexible layaway plan as shown, we will be happy to work with you and design according to your budget.
We proudly stand behind our merchandise and diligently research each and every item we offer for sale and "authenticate" to the best of our ability with documentation whenever possible the estate and auction items we receive.
CUSTOMER FRIENDLY ATMOSPHERE:
As a Ruby Lane dealer we are offered the option of blocking a customer for non-payment, fraud or abuse. Although this policy can be advantageous it is not totally without fault, therefore, it is the policy of Melange-Art that we will try harder to be more understanding in our customer's needs and call for a better line of open communication before randomly blocking a shopper. We feel strongly, except for fraud, there should be no reason to block someone. We offer layaway options and special rewards for our repeat customers. We want you to shop in a friendly family style atmosphere. Your business is most appreciated. Call us at any time, and we promise to listen to your individual needs.
RETURN SHIPPING REQUIREMENTS:
Fine Art, Crystal, Sculpture and other delicately packaged items must be repackaged with adequate professional shipping material to prevent breakage or damage in the return.
Insurance companies are not paying claims on items not packaged correctly and their adjuster will most certainly verify how a damaged item was packaged and boxed! We take our shipping seriously and ask that you do too.
If you feel you can not ship an item back the same way you received it please take it to a professional shipper in order to guarantee your refund.
This shop is Non-Exclusive on Ruby Lane
What does this mean to you?
It means that this shop also sells the same, or similar items on other Internet sites, as well.