New Mark Downs After Tag Sale! New Inventory Coming Soon!
About V. L. Murphy Vintage & Estate
Our Service PledgeI try to respond to all orders or questions within 24 hours and clearly explain each step of the online process through detailed emails and answer any questions or concerns quickly. All items are accurately represented to the best of my knowledge by using numerous photos and detailed description.
About UsV. L. Murphy Vintage & Estate sells estate and vintage fine jewelry and vintage costume jewelry. Sometimes I carry vintage and estate sterling and some decorative items. I have sold on Ruby Lane sites since August 2011. I have worked in direct retail sales for over 30 years in antique shops, jewelry stores, and galleries.
Accepted methods of payment are Paypal, most credit cards through Paypal, (Visa, Mastercard, American Express), personal checks and money orders. If you do not have a Paypal account you can still purchase using Paypal. Simply click the Paypal option during checkout after your order is submitted. Click the "Pay Now" button and this brings you to a Paypal window. To the left, please notice "Don't have a Paypal Account?", you will click on this. It will guide you to make a payment with a major credit card without having to establish a Paypal account.
Also, I will be happy to process orders over the phone through my shop's secure credit card system. Call me at 919-607-2537 and leave your name and phone number. I will do my best to return your call within 24 hours. I will ask for your name, credit card information and expiration date, etc. I will write this info on a slip of paper which I can include in your package or it can be shredded, your preference.
I am also happy to process personal checks. Once I receive the check, I'll deposit it the next banking day (the 2 week wait starts at this point). This waiting period is mandatory, no exceptions. If you need the item quickly, I suggest using a different method of payment.
I usually always use USPS 1st class parcel for domestic shipments. This is usually the least expensive way to ship and most of my customers prefer this. USPS Priority 3-day is another option but is usually a little more expensive. If you need something even faster, like over night, I am happy to accommodate you but you need to let me know and you need to cover all costs involved. Unless, I'm offering free insurance on an item, insurance is required.
On international shipping, I always use USPS 1st class international. It does not come with tracking. The customer can use the customs number to track once it is in their country. I will not be able to do so on my end. Again, most customers are fine with this since it is the least expensive way to ship. Also, I put the actual price you paid on the customs form, no exceptions. Insurance is purchased through an online insurer. Insurance is required on all international shipping. It can take anywhere from 10-30+ days to receive packages depending on the destination. Again, if you want a quicker option, I am happy to do that. Please know these options are expensive and you will need to cover the extra expense.
You will need to ask for this option by written email through the shop.
My return policy follows Ruby Lane's standard 3 day return from date of receipt. I track each package and go by the date the tracking shows the package was delivered. If you decide to return your purchase, please notify me within 3 days from receipt of item and then return the item within 24-48 hours. According to Ruby Lane policy, all returned items must be shipped in the same manner as sent. You will need to purchase tracking and insurance when returning merchandise. Return shipping costs are not reimbursed.
Restocking Fee And Final Sale Policies:
No restocking fee when notified within 3 days of receipt and returned within 7 days. If I do not hear from you after 3 days, I will finalize the sale. All sales are final after 3 days from delivery. I go by the online USPS tracker date of delivery. If an item gets returned late (1 week after 3 day notifying period) or it comes back without notification, there is a 20% restocking fee.
If something is being purchased for a special occasion beyond 3 days, please let me know at purchase (i.e., birthdays, anniversaries and holidays). I am happy to extend the return policy for special occasions. Please make this request in writing via email.
I offer lay-away on all items. Lay-away plans can be designed around budgets. Typical lay-away plans are 25-30% deposit with 60 days to pay in full. A 60 day lay-away would have the 25-30% deposit with the remaining balance split in half and paid every 30 days over a total of 60 days. A 90 day lay-away would have the 25-30% deposit with the remaining balance split into 3 payments paid every 30 days over a total of 90 days. Longer lay-aways up to 5 months are available as well. Thirty and 60 day returned lay-away items have a 15% restocking fee. Longer lay-aways, 90 days and over, will be issued store credit only.
If you decide you want to make a purchase on lay-away, complete the purchase order and email me asking for the lay-away plan you are interested in. I will send you an electronic invoice from Paypal with your first billing for the deposit. You will pay from that invoice. Every 30 days, you will receive another invoice from Paypal for that months billing. If you want to use another method of payment to pay your lay-away, that is fine. Please let me know at time of purchase (personal check, phone in credit card). If you have any questions regarding lay-aways, please email or phone me.
I have enjoyed selling on Ruby Lane and am grateful for the privilege of serving my fantastic customers! Thank you for your patronage and thank you for your continued support!