|Ruby Lane Shop Rating:||New or Unrated|
|Member Since:||April 2015|
|Ruby Lane Exclusive:||No|
|Items Added in Last 7 days:||0|
|Total Number of Items:||
Furniture & Lighting: 19
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
|Platinum: 1000 or more sales|
|Gold: 100 or more sales|
|Silver: 25 or more sales|
|Bronze: 5 or more sales|
|New or Unrated: Fewer than 5 sales. All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.|
Our Service Pledge
Thank you for shopping with us. Our goal is to provide our customers with friendly and prompt service. We respond to all orders, payments and inquiries - normally within 24 hours. We want you to be happy with your purchases. We accept all major credit or debit cards directly through our store by telephone. We also accept PayPal payments.
Return Policy Procedure
1. If you are not pleased with your Ruby Lane purchase, simply contact the us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee of 10%.
2. We will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgement:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance.
4. After the shop verifies the returned item is as originally sent, will issue a full refund within 3 days by PayPal.
Damaged Item Procedure
Please do not return items damaged in shipment, as doing so will void the shipping insurance.
Damage claims can only be made on items shipped with insurance.
Ruby Lane requires that all shipments be insured unless declined by the buyer using the Decline Insurance option during the checkout process. If a buyer requests that an item not be shipped insured, using the Decline Insurance option at Checkout, the shop owner is then not responsible for loss or damage to that item in shipping.
To begin the process, please contact the shop owner and alert them to the damage.
Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.
This shop is Non-Exclusive on Ruby Lane
What does this mean to you?
It means that this shop also sells the same, or similar items on other Internet sites, as well.