Unique And Unusual Antiques and Collectables Antique 19th century art, miniature paintings
About Heirloom Gallery
Our Service PledgeWe aim to continue to provide you with wonderful items
We strive to create a pleasant shopping experience and offer YOU the shopper a sense of security to know that we do everything we can to ensure your purchases arrive safe and as quickly as possible.
About UsWelcome to THE HEIRLOOM ROOM
Our pledge to you:
All items are fully described and authenticated to be as described.
Items shipped within 46-72 hrs after payment is received.Due to shipment processing large orders may take longer to pack.Most items sent Canada Post Expedited, Express post if requested but it is much more expensive. On all over sized items UPS will be used due to insurance where possible. We also use other services.Freight will be UPS or Fedex
TERMS OF SALE
Items are described as being antique thus not every scratch and dent is described.These are old items NOT new. We encourage you to ask questions prior to purchase. Terms for discounts are done prior to sale not when received we will gladly follow Ruby Lanes return policy, but due to abuse of this policy we insist you ask questions prior to purchase. If you need more pictures etc ask. In the event an item is returned shipping is paid for by the buyer both ways and a 20% restocking fee applies and will be taken off of the refund.Shipping is a service and requires alot of time for packing etc
Items are to be paid for within 3 business days unless other arrangements are made. If no payment is received and there is no response to emails we will cancel orders and will block the buyer. 3 blocks will prevent purchasing on Ruby Lane.
Buyer is responsible for all taxes, shipping brokerage fees,duties and exchange rate costs and paypal and cc fees also packing material for large items.
In the unfortunate and rare event that your item arrives damaged, please contact us immediately . We will assist in getting your claim started. Save all original packing material until your shipper can investigate the damage. We DO NOT issue refunds for damaged items, however, we fully insure all of our shipped pieces and will be happy to assist you in filing a claim and expediting the settlement of your claim.
We do not do layaway!
We want to take this opportunity to provide quality as well as unique items to Ruby Lane clientele We want to keep people happy and ensure repeat buying in the future. This is only done with courteous prompt service. I appreciate your patronage, and will answer any questions or concerns as promptly as I can. Your time is important, and we respect that.
We are constantly looking for rare and unusual items. New inventory is added weekly. We have a beautiful selection of 19th and 20th century art work oils and water colours.
What Buyers Are Saying:
You have the most beautiful figurines and this one is no
exception. As you must know by now, I am very partial to the
courting couple figurines.
The figurine is just beautiful, thank you so much. This is my second purchase from you and the items are just wonderful Denise