Terms of Sale

 
Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
After adding to your shopping bag, you will receive an email from us within 24 hours including all the details for a smooth procedure. Payment can be made by credit cards or bank transfer only. There is no need for you to convert the payment to Euro's, we accept US dollars. We do not charge extra when you use your credit card.

If you are a first-time customer, it is important to notify your credit card company that you do an overseas purchase with us. Usually, as fraud prevention, the credit card companies do not authorize transactions when it seems to be an unusual purchase for the card holder. Therefore it might be wise to contact them before you go through the whole purchasing process and tell them about the purchase you are planning to do.

Every jewel is nicely packed, fully insured and shipped worldwide by express with FedEx Express. We usually ship within one to two business days, sometimes even the same day. As soon as your parcel has been picked up, we will send you a mail containing the tracking number of your parcel.

You have a 14 days return policy 'no questions asked' send-back possibility (counting from the next day of delivery). In this case, we will deduct the price for the shipment and insurance costs we have had.

Restocking Fee:
Our shop does not have a restocking fee.

Layaway Plan:

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Other Information:
N.V. ADIN, with registered office at 2018 Antwerp, Vestingstraat 16, recorded in the Commercial Register of Antwerp under 249.007, having as VAT-no. BE 428.092.276

Adin nv
Vestingstraat 16
2018 Antwerp
Belgium - Europe

Telephones:
USA 1 302 883 88 89
Belgium 03 213 6500
Netherlands 088 000 00 61
France 09 704 414 40

Fax:
+32 3 213 65 06

the '+' stands for the number you have to dial to call abroad
(in most countries this is 00 but in the USA it's 011)

Since our opening hours can vary for various reasons, it is highly recommended to contact us for an appointment before planning to see us.

We accept:

* Online • See 'Other Information'       * Traditional • American Express • MasterCard • Visa • Bank Wire • Other Payment Method (see Terms of Sale)