Every attempt is made to preserve even the finest details, however, there are potential limitations based on focus, lighting, background texture, and contrast between the item and background when photographed.
7. Can Advanced Image Processing remove surface reflections, colors or patterns seen through transparent items?
No - AIP cannot remove reflections seen in mirrors or silver, nor can it remove patterns or images seen through transparent items. Be aware of reflections or patterns when photographing your items.
8. Will Advanced Image Processing change the color of my item?
No - AIP removes backgrounds and extraneous detail such as applied text, but aside from necessary brightness adjustment it does not make any changes to tone, color or other attributes of an image.
The removal of the original background can have the appearance of changing tonal quality, with the temporary contrast of a white background. No colors are changed during processing.
9. How do I use the Advanced Image Processing tool?
Starting May 1, 2014, all items added to shops have the primary image submitted for AIP.
Use the new Image Processing Tool found in the Shop Info section of your Shop Owners' Home Page to select the images you want to process. Items that are eligible to be processed will be displayed on the 'Available for Processing' tab located just below the 'Inside Your Shop' section of the page.
The fee for processing Existing Items is $.39.
If you'd like to swap out the first image or upload a new one, you have 60 minutes to do so after the item is added or submitted for AIP. After that time, the image that is first in your listing will be submitted to Advanced Image Processing and your images cannot be re-ordered, replaced or deleted until AIP is complete.
Near the top of your shop's Advanced Image Processing page, you can select to have processed images automatically replace your original image, or inspect images prior to having them replace your original images.
Even though your items are auto-accepted, you have 7 days to request a free re-do of your image if the editing was not done correctly. Auto-accepted items can be seen on the 'Done, available for review' tab, located just below the 'Inside Your Shop' section of the page.
Inside Your Shop
Show both processed & original images
Once an item image has been processed, your original images will be shown along with the processed images on your Item pages. Processing of an item image effectively allows for up to 10 images for each item on your item pages. For all other pages inside your shop, only processed images will be shown. Outside your shop, only processed images are shown (Site search results, site featuring, Wish List emails, etc.).
If you have unprocessed items in your shop, they are grandfathered in and not required to be processed. Those items will continue to be displayed in Site and Shop search results, Featuring and Wish List emails.
Only show original images
Once an item image has been processed, you have the option to display only your original images to shoppers inside your shop. Processed images will not be displayed inside your shop, but will be used everywhere else on Ruby Lane.
Show new items immediately
After an item is added
Show new items after processing
After an item is added
- Show the item inside your shop as "Today's Arrivals"
- The item will immediately be available for purchase from within your shop
- When processing has been accepted, the item will be shown everywhere else on Ruby Lane as "Today's Arrivals"
- Wait for processing is complete before showing the item as "Today's Arrivals" inside your shop and everywhere else on Ruby Lane
- The item will not be available for purchase until processing has been accepted
to the left of the
Inside Your Shop
options indicates the active setting. To change the settings, use the buttons on the right side of the page.
Items are always considered ''Today's Arrivals'' and ''This Week's Arrivals'' on the site starting from the time processing is Accepted (either
or by you on the '
Done, available for review
' tab located just below the 'Inside Your Shop' section of your AIP page). Existing items submitted for AIP will remain in your shop and will be available for sale while your image is processing.
10. How long does Advanced Image Processing take?
We generally process images within 24 hours, but may take longer depending on the current volume of image processing submitted by Ruby Lane shops.
11. How will I know when my images have been processed?
When your item images have been processed you will see a blue banner near the top of all of your non-public Ruby Lane pages, which indicates "Advanced Image Processing images are ready for review". The banner includes a clickable link to your AIP page.
On your Advanced Image Processing page click the 'Done, available for review' tab located just below the 'Inside Your Shop' section of the page to review the completed items. You are able to Accept the images if they have been edited correctly, or Reject them if you would like to take advantage of a free re-do.
12. Can I edit my previously processed image?
No - If you alter or replace your primary image and replace the processed image, the new image will be sent to be processed again, which will result in an additional Existing Item fee charge.
Once your image has been processed and returned for your review, you will be able to reject it for a free re-do, but you cannot edit any of that items images while the item is being processed.
13. How can I replace a processed image?
To replace an image that has already been processed, you will need to unlock the image by clicking the red lock icon on the Modify Item page
Once you click the red lock icon, $0.39 will be deducted from your shop account for the processing of the replaced image, and you will have the next 60 minutes to swap out or upload a new image. After that time, the image that is first in your listing will be submitted to Advanced Image Processing and your images cannot be re-ordered, replaced or deleted until Advanced Image Processing is complete.
Note: All other images can be rearranged freely.
14. What happens if my image is not suitable for processing?
Be sure to check your primary item image prior to submitting for AIP. If your image has any of the following attributes, it is possible the results will be less than satisfactory, and you may want to consider replacing your image with a more suitable one before before you submit it for processing:
- Images that are smaller than 500x500 pixels, which display smaller when clicking to enlarge the view of the item.
- While 500x500 is acceptable, 1024x1024 will generally provide better results
- Item is not in focus
- Item has bright spots from camera flash or direct sunlight. This is especially noticeable when an item is bright white, and on some jewelry pieces made of polished metal, faceted gemstones or other reflective materials
- Item is transparent and photographed on a colored or patterned background.
- Item is not completely visible
- Items should be centered and fill as much of the image possible without being cut off
- Item is photographed on a busy, multicolored, or textured background
We strongly encourage you to review the Advanced Image Processing Guidelines
and see exactly how we process your images in our Advanced Image Processing Specifications
Fees for AIP are charged at the time items are added to your shop (included in the Listing Fee), when existing items are submitted for processing, or previously processed images are replaced. Ensuring that the item is properly displayed to show its attributes or intended uses is the responsibility of the shop owner.
15. What is the current fee for Advanced Image processing?
Starting May 1, 2014, AIP is included in the $.39 Listing Fee for all shops.