Terms of Use

Ruby Lane Seller Agreement

Before you may register to become a Seller and access the services offered by Ruby Lane, Inc. ("we" or "Ruby Lane") on our Site www.rubylane.com (the "Site"), you must read and accept all of the sections below, as amended from time to time (collectively, the "Agreement"). This Agreement is immediately effective for current Sellers and upon acceptance by new Sellers. As used herein, "Seller" shall mean any party who opens a shop on the Site, and "Buyer" shall mean any party who registers with the Site to shop online.


1. Our Authority. We have the sole authority and discretion to operate and maintain the Site. Accordingly, we reserve the right to remove any item, picture, or posting from our Site at any time for any reason, without notice to any Seller. We are under no obligation to remove or change any item, picture, or posting from our Site at any Seller's request and any such requests shall be resolved at our sole discretion. We are not responsible for addressing or assisting with any disputes between or complaints about any Sellers or between Sellers and Buyers. In the event of a concern, claim or dispute, Sellers shall communicate directly with the other party in resolving such concern, claim or dispute. In the event we receive complaints from a Buyer about a Seller, we will investigate the complaint at our sole discretion and direct the Seller to respond to the Buyer directly. We reserve the right to refuse service to anyone, to reject any Seller membership applications, and to discontinue existing service at any time. We also reserve the right to close down any shop, or stop offering any of our services to any Seller, due to unprofessional conduct or practices, Buyer complaints, listing components or items that do not meet site listing requirements, and other issues which we consider, at our sole discretion, to be disruptive to the business and reputation of our Site.

2. Seller Representations and Covenants. By using our services you represent to us that (a) you are not a minor under applicable laws and you have the authority to enter into legal contracts; (b) you have legal title to and ownership of the products and the content (including all intellectual property rights) that you feature on the Site; and (c) the information you have provided us during the registration process and thereafter, including all information relating to your items for sale, whether or not posted on the Site, is to the best of your knowledge complete, truthful and accurate. You also agree to:

  • Deal with us and with Buyers in good faith, and refrain from offering any items that you have no intention to sell
  • Honor the terms of sale and comply with other policies posted on the Site
  • Refrain from any unruly, disruptive, unprofessional, or offensive conduct while using our Site, communicating with our personnel, or with any Buyer or Seller
  • Only open shops on our Site using your real, verifiable name, and allow us to check periodically your real identity by requesting for verification as may be reasonable and appropriate, at our sole discretion.
You agree that you will not:
  • Harass or interfere with the privacy of any Buyer, and post false, inaccurate, misleading, defamatory, or libelous content about any Seller, Buyer or Ruby Lane
  • Utilize, copy, modify, distribute, or harvest content, including photographs, from the Site for use elsewhere without obtaining advance permission
  • Engage in any disruptive technology-related practices such as spamming, hacking, improper harvesting and use of user information, or distributing viruses or any technology that may harm the Site or any Seller or Buyer
  • Violate any laws, third party rights, or any of our policies posted on the Site.
We may, at our sole discretion, with immediate effect and without notice, terminate this Agreement, restrict or terminate your access to the Site and to any Buyer, upon your breach of any of the above representations and covenants.

3. Fees. By accessing our services, you agree to pay the fees as posted on our Site, currently a Maintenance Fee, Listing Fee, and Setup Fee. Additional fees are imposed only if you have selected optional services. Please see the section entitled "Seller Charges and Fees" on our Site for a complete fee schedule.

4. Release of Claims. Our Site acts as the venue for Sellers to conduct sales and for Buyers to purchase Sellers' items. We are not involved in the actual transaction between Sellers and Buyers. In the event you have a dispute with another Seller or with a Buyer, you hereby release Ruby Lane (and our directors, officers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

5. Intellectual Property Rights. This Agreement does not grant you any intellectual property rights in our trade name, trademarks, logos, the Site, and any content developed by us, which shall remain our intellectual property.

6. Content License. When you provide us with content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to exercise the copyright, publicity and database rights (but no other rights) you have in the content, in any media known now or in the future.

7. Termination. This Agreement is terminable at any time by any party. If you terminate this Agreement, you agree to no longer access or use our Site as a Seller.

8. Limitation of Liability. You will not hold us responsible for the actions or inactions of any Buyer or any Seller on the Site. You acknowledge that we are not involved in the actual transaction between Sellers and Buyers and do not guarantee the ability of Sellers to sell the items, the ability of Buyers to pay for the items, or that a transaction would actually be consummated. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE OUR SITE AND SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fees you have paid to us in the prior twelve (12) months. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

9. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO OUR SITE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF OUR SITE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN OUR SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY RUBY LANE OR A RUBY LANE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification. You will indemnify and hold us (and our officers, directors, agents, and employees) harmless from any claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or any rights of a third party.

11. No Agency. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

12. Governing Law; Severability. This Agreement will be governed by and construed in accordance with the laws of the State of California, as applied to agreements entered into and to be performed entirely within California between California residents, without regard for conflict of laws principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this Agreement shall continue in full force and effect.

13. Venue. The parties agree that any claim or dispute that arises under this Agreement shall be resolved by a court located in San Francisco County, California, except as otherwise agreed by the parties. The parties agree to submit to the personal jurisdiction of the courts located within San Francisco County, California for the purpose of litigating all such claims or disputes.

14. Notices. Unless specifically provided otherwise, all notices under this Agreement may be provided via email or ordinary first class U.S. mail at the sending party's election. Email notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Notice sent by mail shall be deemed given three (3) days after the date of mailing. Our address for notices is: Ruby Lane, Inc., 381 Bush Street #400, San Francisco, CA 94104, Attn: Legal Department; email: agreement1@rubylane.com. Notices from us to you shall be sent to the email address you provided to us during your registration process. Notices from us to you which we choose to send via ordinary first class U.S. mail shall be sent to the address you provided during the registration process.

15. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the use of our Site and services hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter, whether oral or written, with the exception of any additional terms and conditions you are required to accept if you choose to use any of our additional services.

16. Additional Policies. In addition to this Agreement, there are other policies governing the buying and selling and general user experience that we post on our Site under "Help" (collectively, "Policies"). Our Policies may be changed from time to time and such changes take effect when we post them on the Site. We will not notify you when we amend any Policies. When using particular services on the Site, you are subject to any posted Policies applicable to services you use through the Site, which may be posted from time to time. You agree to observe and act in accordance with the Policies during the term of this Agreement. In the event you fail to do so, you agree to promptly correct your action when notified by us.

17. Amendments. We may amend this Agreement at any time at our sole discretion by posting the amendment(s) on our Site. You will be notified of the fact that this Agreement has been amended when you next log on to our Site and be asked to accept the new amendments before you can proceed further.

18. Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco, California before one (1) arbitrator which shall be appointed by JAMS. The arbitration shall be administered by JAMS. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, in the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party. The arbitrator may also award monetary damages, punitive damages, injunctive relief, rescission, restitution, costs and attorneys fees. The arbitration award shall be final and binding.

19. Survival. The following sections shall survive the termination of this Agreement: Sections 2 through 21.

20. Headings. Headings are for reference purposes only and do not limit the extent or scope of the corresponding Section.

21. Waiver. The failure to act with respect to a breach by the other party or by others does not waive a party's right to act with respect to subsequent or similar breaches.


Listing Requirements by Lane

Common Ruby Lane Shop Requirements

To provide Ruby Lane customers and shop owners with the highest quality of products and services, we require all shops to meet our quality standards:

General

  • You must be registered on Ruby Lane with your My Account showing:
    • complete first and last name
    • working email address
    • mailing address
    • working phone number
  • This information is used by Ruby Lane, but not viewable to Buyers
  • Your Ruby Lane account must be in good standing at all times
  • Ruby Lane does not tolerate the usage of false names or virtual identities to transact business on the Site
  • Ruby Lane reserves the right to request evidence of your real name and address at any time to prevent abuse

Your Shop

  • Keep at least 10 items available for purchase in your shop at all times. There is no maximum limit
  • Offer at least one Online method of payment in your shop, such as PayPal or Amazon, or offer a Traditional method of payment of a credit card using your own merchant account
  • Must not have any unresolved customer complaint against it
  • Any complaint must be resolved in a timely manner
  • If you are unsure if the items you wish to sell qualify, please inquire with Ruby Lane before setting up your shop

Your Items

  • All items listed must be available for sale
  • Unavailable merchandise listed in your shop is not acceptable and turns buyers away from all shops on Ruby Lane
  • All items are subject to the Ruby Lane quality assurance program, or flagging system, where other Ruby Lane shop owners can flag your items for your review, and to random shop reviews by our Shop Review Team specialists
  • Ruby Lane retains the right to decide whether an item is appropriate for display
  • Items that cannot be legally sold or traded cannot be listed and if listed will be subject to immediate removal by Ruby Lane

Item Listings

  • A full text description is required, which includes item measurements and details about the item's condition such as flaws or wear, if present.
  • No keyword spamming, or using text unrelated to the item, is allowed.
  • Each Lane (Antiques, Jewelry, etc.) has its own listing requirements, so items listed within a Lane must meet the site requirements for that Lane.
  • Each Lane (Antiques, Jewelry, etc.) has a minimum price limit. There is no maximum limit.

Item Images

  • At least one quality image that displays only the item, in its entirety.
  • The above image should be the primary image, but if not, it must be obvious based on the primary image what is actually offered for sale.
  • Additional images may be required for some items based on other guidelines.
  • The final image for each item may include other relevant items, in addition to the listed item, to illustrate the item in a picturesque grouping.

Bulk or "Lot" Sales

A single listing contains multiples or groups of different items
  • Each item must be of good quality and able to meet age requirements for the Lane in which it is listed.
  • All items included must be closely related within a single collecting niche.
  • Cannot contain jewelry pieces.
  • Items listed as a group must sell as a group; items available for individual purchase should be listed separately.
  • No so called "repair lots" of broken or damaged items. Does not apply to items in the Dolls Lane.

Conduct of Business

Ruby Lane holds our shop owners to a very high, ethical, conduct of business. If a customer complains directly to us about a shop
  • We investigate the complaint, and direct the shop to resolve the complaint against them
  • If the complaint cannot be resolved in a timely manner, we may temporarily close the shop until the complaint is resolved
  • A second complaint is sufficient grounds for removing the shop from Ruby Lane.
Ruby Lane also may close a shop for being rude or abusive to customers, dishonest, for unprofessional behavior, or if we feel that in our best judgement, leaving a shop open will cause future problems.

Antiques Lane Requirements

  • Meet all the Common Requirements
  • High quality pieces.
  • 100 years or older.
  • $100 USD or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.
  • If an item cannot be reliably dated as 100 years old or older, it must be listed in another Lane.

Vintage Collectibles Lane Requirements

Vintage Collectibles

  • 20 years or older.
  • $5 USD or more
  • No reproductions.
  • Postcards: We strongly recommend providing a clear image of the back of the postcard as well as the front.
  • Books: Publishing information (e.g Author(s), publisher, print year, edition number, ISBN number) if present must be stated in the listing.
  • Reference book or price guide should state 'New' or 'used.'

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.
  • Signed authentic memorabilia allowed if dated by year in the listing
  • No books less than 20 years old, other than reference books or price guides for items that qualify to be sold on Ruby Lane

Dolls Lane Requirements

  • Meet all the Common Requirements
  • True collectibles, authentic, high quality pieces.
  • All dolls, doll accessories or doll related items must be listed in the Dolls Lane.
  • Replacement clothing or replacement wigs on dolls are acceptable but the item description must mention if clothing or wig are not original

Antique Dolls

  • 100 years or older.
  • $50 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.
  • Doll bodies must be at least 90% original
  • No significantly restored dolls
  • No dolls made entirely of previously unrelated antique doll body parts (list under Vintage)

Vintage Dolls

  • 20 years or older.
  • $10 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Fine Art Lane Requirements

  • Meet all the Common Requirements
  • High quality original authenticated art or numbered limited editions signed by the artist.
  • $100 USD or more
  • Limited edition copies of an original artwork must be
    • Numbered
    • Produced by the hand of the original artist (ie signed by them), or
    • Bear evidence of having been produced under the original artist's direction or approval (ie bears their personal remarque)
  • No copies of another artist's work whether done by hand or machine
  • No items of decorative or applied arts
  • No open editions or Limited edition copies of an original artwork produced in excess of 1500 copies
  • No commonly available, mass-produced prints
  • No items made in artist factories where many artists are working assembly-line fashion and producing nearly identical pieces

Antique Fine Art

  • 100 years or older.
  • $100 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.
  • Anonymous works if their age can be reliably established even though not signed or authenticated
  • If an artist's signature or remarque is present it must be pictured and be clearly readable in at least one image.

Furniture & Lighting Lane Requirements

Antique Furniture & Lighting

  • 100 years or older.
  • $100 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.

Vintage Furniture & Lighting

  • 20 years or older.
  • $50 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Glass Lane Requirements

  • Meet all the Common Requirements
  • Authentic, high quality pieces.
  • Items should consist primarily of glass

Antique Glass

  • 100 years or older.
  • $50 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.

Vintage Glass

  • 20 years or older.
  • $5 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Jewelry Lane Requirements

  • Meet all the Common Requirements
  • Authentic, high quality pieces.
  • All jewelry items must be listed in the Jewelry Lane
    Examples: Necklaces, bracelets, anklets, earrings, brooches/pins, rings, charms, pendants/lockets, cuff links, hatpins, stickpins, dress clips, watches, watchbands and watch fobs, multiple coordinating pieces originally manufactured/created to be matching sets, such as parures and demi-parures.
  • Examples that are NOT jewelry pieces: Hair sticks or combs, barrettes, hairpins, pony tail holders, key rings, clothing buttons, book marks, cigarette cases, lanyards, eyeglass chains, compacts, purses and handbags, decorative zipper pulls, rosaries, trinket boxes, vanity or table top jewelry boxes, commercial presentation boxes originally sold with jewelry pieces that are empty of original contents, unset stones, unset cameos, and other non-artisan jewelry components.
  • A clear image of both the front and back of the jewelry piece, unless they are identical
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.
  • If a jewelry item is claimed to be made of a precious metal, but has no quality or fineness mark, the item must be tested and the testing results must be included in the item description
  • No commonly available, mass-produced jewelry or jewelry components
  • No unset stones, unset cameos, and other jewelry components
  • No pieces intended for the adornment of inanimate objects or animals
  • Bulk sales or "lots" in which a single listing contains groups of unmatched jewelry pieces

Antique Jewelry

  • 100 years or older.
  • $50 or more

Vintage Jewelry

  • 20 years or older.
  • $10 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Artisan Jewelry

  • $20 USD or more
  • Pieces should reflect a high level of inventiveness, originality and creativity in design
  • Finished pieces must reflect a careful consideration of the design, materials, proportions and colors
  • The artist's contribution must be at least 50% of the final product
  • Artisan beads, chains, clasps, closures or enhancers that have been handcrafted by the shop's owner
  • Items from independent artisans selling their own products
  • Items not made by the shop's owner are not allowed.
  • Jewelry pieces created with craft kits; these are not original designs
  • No "Artist factory" pieces, where many anonymous artists work in assembly-line fashion to produce nearly identical pieces
  • An artisan making similar pieces of his/her own unique design is allowed

Porcelain & Pottery Lane Requirements

  • Meet all the Common Requirements
  • Authentic, high quality pieces.
  • Porcelain should consist primarily of hard or soft paste porcelain, bone china, or parian
  • Pottery items should consist primarily of opaque earthenware, or pottery
    Examples: basalt, delftware, creamware, ironstone, jasper ware, majolica, pearlware, queensware, stoneware

Antique Porcelain & Pottery

  • 100 years or older.
  • $50 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.

Vintage Porcelain & Pottery

  • 20 years or older.
  • $5 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Silver Lane Requirements

  • Meet all the Common Requirements
  • Authentic, high quality pieces.
  • Item should consist primarily of sterling silver, coin silver, silverplate, or be manufactured silverware
  • No items that are only silver in color

Antique Silver

  • 100 years or older.
  • $50 or more
  • If any marks indicating maker, manufacturer, country of origin, and/or precious metal content are present, the marks must be shown and be clearly readable in at least one image.

Vintage Silver

  • 20 years or older.
  • $5 USD or more
  • No reproductions.

Less than 20 Years Old

  • Must be referenced in a printed price guide book or recognized online price guide.
  • Meet all Vintage requirements, except age
  • Name of the price guide must be listed
  • Year item was made must be given
  • No new items purchased or available for retail purchase in the past year.
  • No items handcrafted within the last 20 years, even if the materials are old.

Vintage Fashion Lane Requirements

  • Meet all the Common Requirements
  • Authentic, high quality pieces.
  • All clothing and fashion accessories items must be listed in Vintage Fashion Lane
  • Disclose whether clothing has or has not been cleaned
  • Must include clear images of any manufacturer's labels present
  • Clean foundation undergarments such as bras and girdles are allowed, but no used or previously worn underwear
  • No jewelry of any type: jewelry pieces should be listed in Jewelry Lane
  • No items that are not specifically an article of clothing or a finished fashion accessory

Antique

  • 100 years or older.
  • $50 or more

Vintage

  • 20 years or older.
  • $10 USD or more

Seller Charges and Fees

Commission None!
Listing Fee A one-time fee of 39 cents per item, which includes Advanced Image Processing for the first image.
Maintenance Fee
Item Count up to 80 items each item from 81 to 150 each item from 151 to 1000 each item over 1000
Monthly Fee $54 USD 30 cents per item 20 cents per item 1 cent per item
Examples:
A shop with upto 80 items pays $54 USD per month Maintenance Fee
A shop with 150 items pays $75.00 USD per month Maintenance Fee ($54 USD + 70 items @ 30 cents)
A shop with 250 items pays $95.00 USD per month Maintenance Fee ($54 USD + 70 items @ 30 cents + 100 items @ 20 cents)
A shop with 1250 items pays $247.50 USD per month Maintenance Fee ($54 USD + 70 items @ 30 cents + 850 items @ 20 cents + 250 items @ 1 cent)
After an item has been listed, from the next month on, Maintenance fees are calculated and charged on the 1st of every month as follows;

The first 80 items are included in the minimum $54, then:

  • 81-150 items is 30 cents per item
  • 151-1000 items is 20 cents per item
  • over 1000 items is 1 cent per item
First month's Maintenance Fee waived for new shops.
All items are counted, including Backroom, Sold, Sale Pending, etc.
Setup Fee
  • $100 one-time setup fee, includes first 10 items, and Advanced Image Processing for the first 10 items.
  • This is refunded if your shop is not approved

There are no hidden costs or long-term contracts

For example, after the one-time $100 Setup Fee has been paid, and the one-time Listing Fee for each item added, for a shop with up to 80 items, the minimum monthly cost of maintaining a shop on Ruby Lane is $54 USD for the Maintenance Fee.

More Details on Seller Charges and Fees

  • Your Ruby Lane account is funded on a prepay basis, similar to the way most sellers sell their items online: you pay us first and then we provide services.
  • Shops who choose to close permanently and who have at least $1 in their account may request and receive a refund of their credit balance. Shops must make their refund request at the time of closing. For shops who close other than the last day of the month, the Maintenance Fee will be pro-rated. Certain paid options such as Paid Featuring are non-refundable. Any non-refundable option will be clearly stated as such in advance. Shops will receive their refund within 30 days from the time they request it, provided there are no unresolved transactions.

  • All Ruby Lane shops must have sufficient funds available in their Ruby Lane account by the 1st of the month to pay the fees due for the new month and click charges, if any, incurred in the prior month. Use the Projected Account Summary shown under Accounting, Current Balance at any time during the month to get an idea of how much you need to have in your account by the 1st.
  • Your Ruby Lane account must be funded ahead of time using our credit card payment processor, or with an automated service like PayPal or Amazon. We have automatic funding options also.
  • Deposits should to be at least $10. This keeps our overhead low, and also allows you to maintain a small balance in your account so you can add items to your shop. If you pay the exact amount owed, you won't be able to add items as there is no balance in your account and you end up having to make yet another deposit.
  • Statements are issued and fees are deducted (when applicable) from your Ruby Lane account on the 1st of each month. This is the only email notice you receive from us regarding payment.
  • If there are insufficient funds in your Ruby Lane account on the 1st of the month:

    - your account balance will go negative
    - your statement on the 1st will indicate that payment is overdue
    - you cannot add new items while your balance is negative
    - we extend a 15-day grace period to deposit sufficient funds
    - we may try to contact you by phone if time permits
    - the grace period cannot be extended past the 15 days we offer

  • If there are still insufficient funds in your Ruby Lane account on the 16th of the month:

    - your shop and all linked shops are placed in preview (not open to the public)
    - a $25 late / re-open fee is added to your account
    - if applicable, you lose your Charter Shop status
    - if you have been placed in preview for insufficient funds more than twice in the last year, your shop and all linked shops(s) will be closed after you have cleared all outstanding transactions. This may sound harsh, but if you cannot manage your Ruby Lane payments, then it is likely that transactions with your customers are problematic as well and we want to avoid complaints from buyers
    - an email will be sent stating that your shop has been placed in preview or closed

  • It is your responsibility to ensure that sufficient funds are in your Ruby Lane account on the 1st. Shops that wait until the last minute to make payments run the risk of being put into preview because of potential technical glitches, or other unforeseen circumstances.


Ruby Lane Referral Program

Refer a new shop to Ruby Lane: receive an account credit of $100!

We know that Ruby Lane's quality shops know of other potential quality shops that buyers would enjoy shopping with, and we appreciate shops referring others, so we want to ensure that it is worthwhile for them to do so.

We ask each new shop owner when they request to open to "Enter the referring shop's name/nickname, OR enter a promotional code". The referred shop must input your shop's name or nickname, or your personalized promotional code (starts with your account numbers) at that time in order for your shop to get the Referral Bonus, so be sure they have your shop's name, nickname, or personalized promotion code when referring them.

NOTE: This program is automated. We regret that we cannot accept requests for a Referral Bonus after a shop has opened - there are no exceptions. An existing shop cannot receive a Referral Bonus for opening a second shop on any Ruby Lane family of sites, whether linked or not. The Referral Bonus is issued to your account at the time the referred shop is approved and officially opened on the site.

Ruby Lane Buyer Agreement

Before you may register as a buyer to shop on our Site www.rubylane.com (the "Site"), you must read and accept all of the sections below, as amended from time to time (collectively, the "Agreement"). This Agreement is immediately effective for current Buyers and upon acceptance by new Buyers. As used herein, "Seller" shall mean any party who opens a shop on the Site, and "Buyer" shall mean any party who registers with the Site to shop online.


1. Our Authority. We have the sole authority and discretion to operate and maintain the Site. Accordingly, we reserve the right to remove any item, picture, or posting from our Site at any time for any reason, without notice to any Buyer. We are under no obligation to remove or change any item, picture, or posting from our Site at any Buyer's request and any such requests shall be resolved at our sole discretion. In transacting with Sellers, Buyer is solely responsible for exercising the principle of "buyer beware" just as Buyer would in any real marketplace. We are not responsible for addressing or assisting with any disputes between or complaints about any Buyers or between Buyers and Sellers. In the event of a concern, claim or dispute, Buyers shall communicate directly with the other party in resolving such concern, claim or dispute. In the event we receive complaints about a Buyer, we will investigate the complaint at our sole discretion and direct the Buyer to respond to the other party directly. We reserve the right to refuse service to anyone, to reject any Buyer membership applications, and to discontinue existing service at any time. We also reserve the right to assist Sellers in blocking any Buyer from purchasing items from Seller's shop, to cancel Buyer's membership and deny access to our Site of any Buyer, due to Buyer's unprofessional conduct or practices, Seller complaints, and other reasons which we consider, at our sole discretion, to be disruptive to the business and reputation of our Site.

2. Buyer Representations and Covenants. By using our services you represent to us that (a) you are not a minor under applicable laws and you have the authority to enter into legal contracts; (b) the information you have provided us during the registration process and thereafter is to the best of your knowledge complete, truthful and accurate. By continuing to access the Site, you also agree that you will:

  • Deal with each Seller in good faith, and refrain from contracting (via completing a Purchase Order) with any Seller for items that you have no intention to purchase.
  • Abide by the payment terms and terms of sale, and comply with the policies of each Seller as well as the policies posted on the Site.
  • Promptly pay any monies that are owed by you to any Seller, especially after taking possession of an item.
You agree that you will not:
  • Interfere with the business of any Seller, or post false, inaccurate, misleading, defamatory, or libelous content about any Seller, Buyer or Ruby Lane
  • Utilize, copy, modify, distribute, or harvest content, including photographs, from the Site for use elsewhere without obtaining advance permission
  • Engage in any disruptive technology-related practices such as spamming, hacking, improper harvesting and use of user information, or distributing viruses or any technology that may harm the Site or any Seller or Buyer
  • Engage in any unruly, disruptive, unprofessional, or offensive conduct while using our Site, communicating with our personnel, or with any Seller or Buyer
  • Violate any laws, third party rights, or any of our policies posted on the Site.
We may, at our sole discretion, with immediate effect and without notice, terminate this Agreement, restrict or terminate your access to the Site and to any Seller, upon your breach of any of the above representations and covenants.

3. Release of Claims. Our Site acts as the venue for Sellers to conduct sales and for Buyers to purchase Seller's items. We are not involved in the actual transaction between Buyers and Sellers. In the event you have a dispute with another Buyer or with a Seller, you hereby release Ruby Lane (and our directors, officers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

4. Intellectual Property Rights. This Agreement does not grant you any intellectual property rights in our trade name, trademarks, logos, the Site, and any content developed by us, which shall remain our intellectual property.

5. Content License. When you provide us with content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to exercise the copyright, publicity and database rights (but no other rights) you have in the content, in any media known now or in the future.

6. Termination. This Agreement is terminable at any time by any party. If you terminate this Agreement, you agree to no longer access or use our Site as a Buyer.

7. Limitation of Liability. You will not hold us responsible for the actions or inactions of any Buyer or any Seller on the Site. You acknowledge that we are not involved in the actual transaction between Buyers and Sellers and that we have no control over and do not guarantee the quality, safety, authenticity, value, or legality of the items advertised on the Site by Sellers, the ability of the Sellers to sell the items, the ability of Buyers to pay for the items, or that a transaction would actually be consummated. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE OUR SITE AND SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the purchase price you have paid Seller for the item(s) in dispute. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

8. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO OUR SITE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF OUR SITE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN OUR SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY RUBY LANE OR A RUBY LANE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT PROVIDE ANY WARRANTIES OR GUARANTEES OF ANY KIND WITH RESPECT TO ANY ITEMS YOU PURCHASE FROM ANY SELLER, AND EXCEPT AS STATED IN OUR RETURN POLICY ON THE SITE, WE DO NOT PROVIDE ANY REMEDIES TO ANY BUYERS WITH RESPECT TO ANY SUCH ITEM.

9. Indemnification. You will indemnify and hold us (and our officers, directors, agents, and employees) harmless from any claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or any rights of a third party.

10. No Agency. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

11. Governing Law; Severability. This Agreement will be governed by and construed in accordance with the laws of the State of California, as applied to agreements entered into and to be performed entirely within California between California residents, without regard for conflict of laws principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this Agreement shall continue in full force and effect.

12. Venue. The parties agree that any claim or dispute that arises under this Agreement shall be resolved by a court located in San Francisco County, California, except as otherwise agreed by the parties. The parties agree to submit to the personal jurisdiction of the courts located within San Francisco County, California for the purpose of litigating all such claims or disputes.

13. Notices. Unless specifically provided otherwise, all notices under this Agreement may provided via email or ordinary first class U.S. mail at the sending party's election. Email notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Notice sent by mail shall be deemed given three (3) days after the date of mailing. Our address for notices is: Ruby Lane, Inc., 381 Bush Street #400, San Francisco, CA 94104, Attn: Legal Department: email: agreement1@rubylane.com. Notices from us to you shall be sent to the email address you provided to us during your registration process. Notices from us to you which we choose to send via ordinary first class U.S. mail shall be sent to the address you provided during the registration process.

14. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the use of our Site and services hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter, whether oral or written, with the exception of any additional terms and conditions you are required to accept if you choose to use any of our additional services.

15. Additional Policies. In addition to this Agreement, there are other policies governing the buying and selling and general user experience that we post on our Site under "Help" (collectively, "Policies"). Our Policies may be changed from time to time and such changes take effect when we post them on the Site. We will not notify you when we amend any Policies. When using particular services on the Site, you are subject to any posted Policies applicable to services you use through the Site, which may be posted from time to time. You agree to observe and act in accordance with the Policies during the term of this Agreement. In the event you fail to do so, you agree to promptly correct your action when notified by us.

16. Amendments. We may amend this Agreement at any time at our sole discretion by posting the amendment(s) on our Site. You will be notified of the fact that this Agreement has been amended when you next log on to our Site and be asked to accept the new amendments before you can proceed further.

17. Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco, California before one (1) arbitrator which shall be appointed by JAMS. The arbitration shall be administered by JAMS. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, in the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party. The arbitrator may also award monetary damages, punitive damages, injunctive relief, rescission, restitution, costs and attorneys fees. The arbitration award shall be final and binding.

18. Survival. The following sections shall survive the termination of this Agreement: Sections 2 through 20.

19. Headings. Headings are for reference purposes only and do not limit the extent or scope of the corresponding Section.

20. Waiver. The failure to act with respect to a breach by the other party or by others does not waive a party's right to act with respect to subsequent or similar breaches.

Commitment to Fair Business Practices

Ruby Lane considers it important to have the trust and respect of the online community. Ruby Lane is committed to practicing the highest possible ethical standards of integrity, fairness, professionalism and non-discrimination when conducting all business activities.

Assurance of Non-Conflict Of Interest

In order to serve the Ruby Lane community of both buyers and sellers, Ruby Lane feels that their staff must understand it well. Some members of the Ruby Lane staff, including its Customer Service team, currently, or have previously maintained shops on the Ruby Lane site. It is Ruby Lane's policy that its officers and staff, acting on its behalf have the obligation to avoid ethical, legal, financial, or other conflicts of interest and to ensure that their activities and interests do not conflict with their obligation to the company or to its welfare. At no time are Ruby Lane staff members given special consideration of any type in managing, promoting or maintaining their shops.