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Wednesday 1/13/21 - iPad/Safari. Add/Modify Items not accepting entries and images not displaying correctly in Image Gallery

Some iPads and other devices using Safari are not accepting entries into the text fields on Add Items and Modify Items pages. Also, images are not displaying correctly in Image Gallery.
Our technicians are working to restore compatibility with these devices. 

Wednesday 1/6/2021 - Sales tax is not calculating on orders shipping to Texas.

UPDATE: The sales tax can now be calculated. If your order is not showing sales tax for Texas, refresh the page and it will then show. 

Sales tax is not being calculated on orders shipping to addresses in Texas. Additionally, the Sales Tax calculator on Shop Owners Home is tied to this situation and is unable to figure sales tax for Texas.  

We are in direct contact with Avalara, the company that calculates sales tax on purchase orders. The Avalara technical team is working on the fix to Texas sales tax calculations. 

We will update those affected as soon as the matter is resolved. 

Your continued patience is greatly appreciated.

Wednesday 1/6/2021 - Email Scam Alert Update

We again want to call your attention to another series of attempted scams. The scammers send an email to your shop account, or your direct email if they have it, in a format similar to those below.

---------------------

Hello,wanna know if your item is still available for sale?as i am
interested in it,if it is kindly mail (kalosnelson42@gmail.com )
as i am not online here,and i really wanna get it,i would be
expecting your text,Thanks.

---------------------

would have ordered directly on Rubylane but my account is
being blocked out and i've been told it will take awhile to have
it reopened.
I am interested in this item, and I am ready to purchase it.
I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to Austin, Texas 78652.
I hope it is still available, and its condition is as explained
in the description.
Please respond directly to my personal email: zak.lindholm @
gmail .com

---------------------

This appears to be a progression from the earlier email:

---------------------
Hello,
I am interested in this item... And I am ready to purchase it.
I am not sure what is happening with the page as i tried
purchasing it online but it wont go through.

I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to (city, state, zip code.)
I hope it is still available, and its condition is as explained
in the description.
Thanks
---------------------

If you receive any email like this, we strongly suggest not texting or replying. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution." 

If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.

 

Friday 10/16/2020 Text Scam Alert

A phishing text message is being sent to some shop owners saying that there is a message from the "Ruby Lane Support Team" and providing a link to "log in". This message is NOT from Ruby Lane and the link should not be clicked or replied to. 

We also recommend that shops change their passwords as an added measure of security. 


Friday 9/18/2020 Scam Alert

Fraudulent purchase orders are being placed with the following comments at checkout. 

-------------------------

You can send me a mail on email@gmail.com or send me a text on (555) 555-5555. So my husband secretary will issue out the payment to you. Really want to purchase the glass as soon as possible. Thanks!!

OR

Send me a text on (555) 555-5555. Thanks hope to hear from you soon. 

OR

The 'buyer' indicates they will send you an overpayment and you should then send the additional funds to another person, such as their family member with medical bills.

-------------------------

You may also see the following warning message on the order page. 

“Warning: Be advised that email address email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution.” 

If you receive an email or order similar to the above but don't see our message about the email having been blocked, please let us know.


Friday 8/21/2020 - Ruby Lane currently blocked from AT&T email addresses

AT&T email addresses include @ameritech.net, @att.net, @bellsouth.net, @currently.com, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, and @wans.net. Our emails to these addresses have been blocked by ATT. We are trying to get AT&T to stop doing this but it is slow going! Shoppers may see warning messages when signing in and shop owners may not receive notification emails for purchase orders etc. We strongly recommend that shop owners switch to mainstream email accounts such as Gmail and Yahoo, which are unaffected. 

Wednesday 4/29/2020 - Scam text messages 

Ruby Lane shops beware of text messages indicating you received a $300 Referral Bonus. The link intends to steal your login information. Email customer support if you receive a similar message.


Friday 3/22/19 Scam Alert

We again want to call your attention to a new scam attempt. The scammers send an email to your shop account, which follows the format below.

-----------------------------------------
Dear Shop Owner,

Still up for sale? please text my husband back to his phone#(555)555-1212

soandso
-----------------------------------------

If you receive an email like this, we strongly suggest not texting or replying, and deleting the email. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution." If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.

2021-01-13 2:58 am
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