FAQ Knowledge Base

 

All Shops are required to have a credit or debit card added to their account and be signed-up for AutoPay. This will be used to fund shop accounts to cover Monthly Maintenance Fees (if any), Paid Clicks, Paid Featuring, and other charges, as well as any Seller Fees and Sales Tax not sent to Ruby Lane via PayPal, such as those that pay with checks or items on layaway.

 

You may fund your Ruby Lane account with PayPal or one of the following credit cards: 

• Visa
• MasterCard
• American Express
• Discover
• Debit cards that display the Visa or MasterCard logo may also be used

1. From your Shop Accounting page, click Payment Methods link from the menu
2. Enter your credit card details on the Payment Methods page.  When your card is successfully added, you will see: Your Credit Card information has been successfully updated.
3. You may now use your credit card to pay for Ruby Lane charges. Charges appear as "Ruby Lane, Inc" on your credit card statement. 

Set up AutoPay

If your Ruby Lane Account balance does not cover the entire Amount Due, we then bill your Credit Card on file for the difference, plus any Additional Amount you entered on AutoPay, subject to a $10 minimum charge. If your Amount Due is less than $0, the difference is credited to your Ruby Lane Account. AutoPay is calculated daily, between Midnight and 6 AM Pacific time.

1. From your Shop Accounting page, select Fund Account
2. Select AutoPay
3. SELECT When my balance due drops below $0, charge my credit card for the balance due plus the "Additional Amount"
4. Select any Additional Amount you want to add with AutoPay
5. Click the red Set AutoPay button

You may manually fund your Shop Account in advance using PayPal, or your Credit Card on file, to avoid having any charges, or multiple smaller AutoPay charges on your Credit Card. 

1. From your Shop Accounting page, select Fund Account
2. Under Payment Method, select the credit card option
3. Using the Payment Amount drop-down menu, choose the amount you want to pay and then click the red PAY NOW button. Deposits must be at least $25.
4. On the next page, if all the details are correct, click the red Charge Card button.  If you need to make a change, click Cancel.
   
   

You can add, update, or delete a credit card at any time by going to your Shop Accounting page, and selecting Payment Method and entering the changes.