FAQ Knowledge Base

FAQ Knowledge Base FAQ Home

List of Questions available in "Purchasing Items"

  1. How do I purchase an item from a Ruby Lane shop?
  2. How do I use Make Offer for an item?
  3. Leaving Reviews or Feedback for Purchases
  4. How do I find out about shipping costs?
  5. I have paid for my purchase. Why is the Order still marked Sale Pending?
  6. Do I pay Customs Duties & Other Taxes when purchasing from a shop located in a different country?
  7. How do I change the payment method I selected for an order?
  8. I purchased an item from a Ruby Lane shop and have a complaint about the transaction.
  9. How do I know if an item is genuine and accurately represented?
  10. What is the Order History section on my Order?
  11. I have a question about an item I saw or purchased on Ruby Lane. How do I contact the shop owner?
  12. Why is an item that is for sale in a Ruby Lane shop showing as unavailable for me to purchase?
  13. What is the Block Buyer system?
  14. Do Ruby Lane shop owners offer Layaway plans?
  15. Does Ruby Lane offer a Currency Conversion tool?
  16. How do I decline shipping insurance?
  17. How can I change the item background color?