Terms of Sale (When Dreams Come True)

Our Service Pledge

We respond to all orders within 24 hours, we guarantee the authenticity of all our items, etc.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping, handling and insurance.

Restocking Fee

1. If you are not pleased with your Ruby Lane purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.We charge a 10% restocking handling fee from total price of piece on all items returned.
2. The shop owner will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgement:
* The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
* We recommend you use delivery tracking and get a delivery receipt.
* The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
4. After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
6 months
Payment Frequency:
Monthly
Down Payment:
Equal Division based on # of Months *
Returns Accepted:
Yes
Exchanges Accepted:
Yes
Restocking Fee:
10% **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Layaway Terms - Please do not create a purchase order until a layaway agreement has been reached for a purchase.

Layaway is now available for any item over $500.00. Please contact if you prefer layaway for my items until $500 .Prices are firm on all layaways.Domestic layaways must be paid monthly with PayPal or by check.
Layaway is possible for my dollĀ“s to 6 month . Please inquire before purchasing , thank you . Monthly payments are to be made in a timely manner
and sorry but there are no money refunds on layaway dolls and my shop items under any circumstances, however, I will be glad to issue a Store Credit for any future purchase on dolls or other items on my Ruby-Lane shop until the next six month.If a Layaway Client misses two consecutive months of payments, we reserve the right to cancel the layaway contract.
""By initiating a Layaway Plan, you are agreeing to the above terms.""
Layaways are risk and interest free. Remember, layaway payments are non-refundable, once a payment plan has been established.

Payments we accept: