Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours, we guarantee the authenticity of all our items, etc.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance.
1. If you are not pleased with your Ruby Lane purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.We charge a 10% restocking handling fee from total price of piece on all items returned.
2. The shop owner will acknowledge your return request within 3 days.
3. You will ship the item back to the shop within 3 days of the acknowledgement:
* The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
* We recommend you use delivery tracking and get a delivery receipt.
* The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
4. After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Layaway Terms - Please do not create a purchase order until a layaway agreement has been reached for a purchase.
Layaway is now available for any item over $500.00. Please contact if you prefer layaway for my items until $500 .Prices are firm on all layaways.Domestic layaways must be paid monthly with PayPal or by check.
Purchase about $2000 and more please ask about longer layaway terms.Available depending on the possibility !
Payments we accept: