Terms of Sale (Virtu Doll)

Our Service Pledge

I respond promptly to all orders and queries. Purchases are carefully packed and shipped quickly. I guarantee my items and work hard to please my customers.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for shipping, handling and insurance and any customs fees. Domestic shipping is by USPS, Priority, First Class or Parcel Select. Insurance for full value and tracking is required on all items paid for via Papal. Domestic Express Mail shipping is available upon request. Please ask for a price quote.

Items paid for through Paypal will only be shipped to the address registered to the Paypal account.

International shipping by insured USPS International Express Mail only. Customs forms are accurately filled out. Duty taxes are the buyers responsibility.

Buyers wishing to waive insurance, and/or international customers wanting First Class or Priority shipping instead of Express may mail payment by cash or US dollar postal money order if available in their country.

Layaways accepted, for items over $100.00 only. No discounts on layaway items. Layaway terms are individually negotiated to suit.

Restocking Fee

I do not charge a restocking fee for returned items, except on layaways. Layaways can be returned for store credit.Less 10% restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
2 months
Payment Frequency:
Monthly
Down Payment:
33 1/3% *
Returns Accepted:
Yes
Exchanges Accepted:
Yes
Restocking Fee:
10% **
Cancellation Fee:
10% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Shipping costs are not refunded on returns unless a significant descriptive error was made.

To comply with European Union rules, international buyers have a 14 day return notification period. Return shipping cost is the responsibility of the buyer.

If an item is damaged during shipment the item and all packing materials must be presented to the postal service as part of the claims process. Please do not throw away the packaging if there is shipping damage, as that will invalidate the insurance claim.

Layaway terms are flexible according to buyer's needs and cost of item.

Payments we accept: