Terms of Sale
Our Service Pledge
We respond to all orders within 48 hours weekdays (unless on vacation and that will be noted at storefront) and guarantee items offered for sale to be as described.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Payment by Paypal or Amazon on one item is expected at time of purchase. Multiple purchases wait until combined invoice is sent. Money orders are due within 7 days after commitment to purchase. ONLY US MONEY ORDERS ACCEPTED. NO INTERNATIONAL MONEY ORDERS PLEASE! MY BANK WILL NOT ACCEPT.
Precluding unforeseen circumstances, merchandise will be shipped the next business day if payment is received by 6PM and always within 3 business days after payment is received. NOTE: We ship Monday through Friday only ~ no Saturday shipping .Buyer pays for shipping, handling and insurance. We ship First Class for most jewelry and Priority Mail for collectibles statewide with insurance unless requests are made for alternate shipping and no insurance. International shipping is, in most cases, Priority. Insurance is recommended for your protection and is required on some items. There is a $2 handling charge for overseas shipping. Jewelry and other small items listed with Free Shipping and Insurance are sent First Class (US only). I AM HAPPY TO GIVE SHIPPING QUOTES PRIOR TO THE SALE, SO PLEASE DO NOT HESITATE TO ASK. Due to some overseas shipping losses and no way to track, REGISTERED MAIL is REQUIRED on any shipment overseas. That is the only way to track shipments overseas. If you decline insurance (Registered Mail), I am not responsible for loss or damage to your order while enroute. NOTE: I do not ship to MEXICO. INTERNATIONAL BUYERS: Please note that when using First Class International shipping I am unable to insure and track items via the Post Office, therefore I cannot be held responsible for lost or broken items. Should you elect First Class you must decline insurance.
******NOTE: PICK UP IS NOT AVAILABLE ********
We charge a 15% restocking fee on all items returned. Seller must be notified within three days after receipt of item if you wish to return. (NOTE:IF NOTIFICATION IS MORE THAN THREE DAYS AFTER RECEIPT, RETURNS WILL NOT BE ACCEPTED). Item must be returned insured mail at buyers expense. We will not refund on a lost item. If the item is in the same condition as when sent, upon receipt seller will issue refund for the item, less 15%.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
INTERNATIONAL BUYERS! Please note when using FIRST CLASS International shipping I am unable to insure and track items via the Post Office, therefore I cannot be held responsible for lost or broken items. Should you select First Class International shipping, you must decline insurance.
Please email for shipping amounts if that is imperative prior to completing sale. I WILL BE HAPPY TO GIVE SHIPPING QUOTES. Shipping is combined on multiple purchases. There will be no discounts on sale merchandise unless agreed on between buyer and seller. Layaways are available for non-discounted merchandise with 20% down and balance in 90 days. There are no layaways for Ruby Red Tag Sale items.
Countered Offers must be accepted/declined within three days of issuance, otherwise, the item will be returned to stock.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.