Terms of Sale
Our Service Pledge
We respond to all orders with in a reasonable time period, normally with in 24 hours. We Guarantee items are as described, including Marker Marks and disclose vintage flaws so that you may make a informed choice. Pictures will be as clear as possible, bare in mind there are sometimes camera reflection and some colors may be brighter or darker in person.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping, handling and insurance. This is already Included in listed shipping fee's.Unless there is a free shipping special.Then buyer is only responsible for insurance. Sorry Global buyers I can no longer risk sending any items without both tracking and insurance. Postal rates for this are extremely high and normally a deterrent to purchase. Please Inquire about your location as listings are currently closed to global ship and Invoice has to be changed manually in order for you to make purchase.Arrangements for any possible Returns must be made with in 3 days of Item delivery. All items are shipped with both delivery tracking and insurance. Unless Insurance has been declined. We also always send you a copy of tracking delivery in thank you email once the item is ready to be shipped and you will get a notice from Pay Pal stating your shipping information. In the event you are not home and insured item can not be left, we are not responsible for purchaser's failure to pick up attempted delivery with notice left to make arrangements with postal service for pick up in a timely manner. A few days is acceptable to give you time to make arrangements. We will not accept returns after 3 day period. Please note there is a 20 percent restocking fee on any returned item. Items must be returned as sent in original condition and buyer must provide both Insurance and tracking, at there own cost. Only purchase price will be refunded, minus the 20 percent restocking fee. Items are carefully described including any possible flaws found in vintage jewelry pieces and time is taken to correctly disclose Germain size's. Please make informed purchases, read the full descriptions, view the pictures, and feel free to always ask questions before purchasing. Your satisfaction is very important to us, but we must have reasonable limits based in the ruby lane guidelines concerning returns.
We charge a 20% restocking fee on All returned items
Layaway PolicyThis shop does not offer a layaway plan for purchases
Address is not included for security reasons and will be provided at purchase
Payments we accept:
- No Traditional Payments Accepted