Terms of Sale (The Vintage Merchant)
Our Service Pledge
Welcome to The Vintage Merchant where you'll find a fantastic array of vintage clothing for women and men, seasonal vintage home wares, and collectibles from books to games, glass to ceramics, luggage to lamps, and historical architectural salvage to kitschy decor!
We promise to respond to your order or question within 24 hours of receiving it.
We are happy to combine your selections in order to reduce shipping, and we do discount for multiple item purchases.
Thank you for choosing to shop with The Vintage Merchant. xo
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Please come back again soon and often, and thanks for your time!
Buyer pays actual shipping & insurance charges only (including the delivery confirmation fee): we absolutely do NOT charge a handling fee. We will happily combine your purchases to lower the total shipping costs.
Estimated shipping to US destinations for basic items:Most clothing will be between $4.75 and $9.75 for priority mail...smaller items can be sent via first class for usually around $3.00. Heavier coats usually start around $15. Bulkier items are dependent upon destination, and can run between around $8 to $30 typically. For the heavier/bulkier items, we may ship via Fedex as it can be less expensive, therefore we require an address other than a post office box for such items.
We happily welcome International Orders, but must figure shipping separately, and require delivery confirmation, and WESTERN UNION only for payment. Please email us for estimated rates per item. Please see additional International Buyers Guideline below.
We USED to require insurance be purchased to cover items, we no longer do, HOWEVER, we will not be held responsible for items lost by the USPS for either domestic or international sales.
IF you want insurance, the calculator will let you know the amount, IF you wish to decline insurance on your item, just click the designated key to do so.
First Class International mail cannot be insured; the USPS issues a number when a package is dropped off that corresponds with the customs form number, however they are not capable of tracking beyond US borders.
If you are an international buyer, please be familiar with your country's import and customs rules as they vary from country to country, and they are beyond our control.
We charge a 20% restocking fee on all returned items.
Layaway PolicyThis shop does not offer a layaway plan for purchases
INTERNATIONAL BUYERS, PLEASE NOTE:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick up the item – do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
We will be happy to gift wrap an order and ship to a third party for any holiday or special event you may have coming up!
We charge a flat fee of $3 for an item wrapped in tissue and placed in a gift bag, then in the mailing box, or $5 for tissue, box and wrap WITH-in a mailing box.
We now happily accept Amazon payments.
We no longer accept Paypal due to their illogical 180 day return policy. We are also in the process of getting set up with Square, now, too, in order to accept credit cards soon.
We will happily accept payment by Western Union, although their fees are charged to the buyer, and are generally higher than other forms of payment.
And again, thank you for shopping here at The Vintage Merchant. Have fun and come back often, please!
Payments we accept: