Terms of Sale

Our Service Pledge

We value you as a customer so items are shipped within 3 business days. The descriptions we provide about our products are to the best of our knowledge, that is why we offer 100% satisfaction guarantee

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for shipping according to the delivery service, except for specials or offers otherwise listed by owner. Some countries will require email to store for further review before shipping can be provided. Please allow time to change Purchase Order after address is verified with Postal Service Provider. Please allow (2) two business days allowed for shipping. All orders do have a non-refundable minimum $2.00 Handling Fee.

Restocking Fee

Returns allowed up to 7 days from delivery date. We charge a 10% restocking fee om items under $100.00 USD or 15% for items over 100.00 USD.

Layaway Policy

This shop does not offer a layaway plan for purchases

Payments we accept:

Note: only one method of Online Payment can be used per transaction.

Traditional Payments