Terms of Sale
Our Service Pledge
We value you as a customer so items are shipped within 2 business days. The descriptions we provide about our products are to the best of our knowledge, that is why we offer 100% satisfaction guarantee
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping according to the delivery service, except for specials or offers otherwise listed by owner. Free Domestic 1st Class & tracking applies to Jewelry items over $25.00 within continental U.S. International Shipping & fixed rates for International. Some countries will require email to store for further review before shipping can be provided. Please allow time to change Purchase Order after address is verified with Postal Service Provider. Please allow (2) Two business days allowed for shipping. All Order do have a non-refundable minimum $2.00 Handling fee.
Returns allowed up to 7 days from delivery date. We charge a 10% restocking fee om items under $100.00 USD or 15% for items over 100.00 USD.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Free Shipping & tracking on all jewelry orders over $25.00 within Continental United States 1st Class Parcel & Fixed Rates for International Clients. Some restrictions apply.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- No Traditional Payments Accepted