Terms of Sale

Our Service Pledge

Buy with confidence! We make every attempt to wrap items well. We have received too many packages ourselves that have not been packed properly so we appreciate this concern and take great care to excel at wrapping. We try to send items out within a few days and if we can not, we will let you know. We want happy customers who will buy from us again and refer us to others. Thanks for shopping at Trillium Antiques!

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays shipping, handling, and insurance. We primarily use USPS but sometimes use UPS and FedEx as well. If you have a preference, please let us know. We wrap each item with great care and ship promptly after payment has been made. If there is a delay for any reason, we will let you know. We like to use Delivery Confirmation so there is a way for you to track and we can be sure your item has reached you. If you have any questions at all, please let us know.

Restocking Fee

We charge a 10% restocking fee on all items.

Layaway Policy

This shop does not offer a layaway plan for purchases

Other Information

If you live in Florida, we need to charge sales tax.

Payments we accept:

Note: only one method of Online Payment can be used per transaction.

Traditional Payments