Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours and will ship promptly.
All our items are guaranteed as described. We always ship within 3 working days after the payment is received.
Return policy: we want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of the buyer and the shop owner, our return policy honors the Ruby Lane return policy.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We always ship our paintings free of charge worldwide, or the buyer pays actual shipping charges, if this is mentioned in the listing. The buyer never pays for handling or insurance charges.
We do not sell on a trial basis unless specified during the transaction. If an item is returned, buyer will be responsible for shipping costs both ways and a 15% re-stocking fee will occur. We feel that all or pictures and descriptions are accurate, so if you have any questions about an item, email us before purchasing. All the paintings must be returned in the original packing. Refunding the purchase price will be only done after the item is returned, and if we are satisfied that it is in the same condition as when it left our gallery. The only exception for a full refund with shipping costs and no restocking fee is if our description was not accurate, and we reach an agreement that the fault was ours.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 10% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We do not charge any sale taxes. As a US-buyer, you do not have to pay any custom charges on antique artwork. We will provide all needed documents for the customs, the buyer does not have to worry about this.
If required by the buyer: the "layaway plan".
Layaway is accepted on all items.
General guidelines on layaways:
up to 600 US$: 1/3 payment for "sale pending" purchase order (within 5 days of purchase order), 1/3 payment within 30 days. 1/3 payment within 60 days of purchase order.
For items 600US$ and up: 20% payment with purchase order ( within 5 days of purchase order), this secures "sale pending". Payment months with equal payments determined by customer and shop owner.
* Failure to meet terms and conditions of agreement will result in default of layaway.
Credit will be issued to purchaser for use in future purchase but no cash refund will be given. A 5 day grace period is allowed but if there is a problem that arises with a payment please contact the shop owner for assistance.
Our paintings are always shipped with the highest care possible, in professional shipment boxes for paintings, very well protected. If there is a problem with shipping damage, we will look into this and solve it with a partial money payback to the buyer, regarding the damage to the painting. ( our shipments are insured) Though, one exception: with antique "gesso" frames, there is always a ( slight) possibility of gesso loss during shipment, due to temperature differences and vibrations during shipment. If the box is not damaged, these problems cannot resolve in any money payback to the buyer.
Payments we accept: