Terms of Sale
Our Service Pledge
We pledge to carefully pack your items for safe shipping and require insurance for all purchases.
We will respond promptly to all inquiries within 24 hours and will ship your purchase within 2 business days.
Please do not attempt to return an item due to shipping damage. Should it occur in spite of my careful packaging, this must be handled through the shipping agent with an insurance claim. I will be happy to assist in this. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it.
Purchase more than one item at one time and I will ship them together (if possible) to save you money on shipping.
All items are expertly packed and insured. Our shipments are packed to give the buyer absolutely NO worries about carrier theft or pilferage. Our return address gives the shop-owners name rather than the business name, and no insurance stamps or stickers give any clues as to the valuable contents. Buyer pays shipping, handling and insurance. We ship items daily (Monday-Friday) via USPS. We will schedule UPS, or FEDEX on request and ship once weekly via these carriers. Depending on the size, value, and fragility of your item, there may be a delay to allow adequate time for safely packing your items; we will always disclose delays if any. We are always happy to email an estimate of time and cost, if you will provide your zip code to us.
Shipment: Your item will be mailed after verified clearance of your Personal or Business check (please allow 15 banking days) and after actual funding of PayPal "E-Check" (please allow 5 banking days).
If you pay with money orders or credit cards, your item will be mailed on the next mailing day following receipt of funds in our accounts. PayPal and all credit card purchases will be shipped to verified/confirmed credit card billing addresses ONLY; please ensure that you give the correct shipping address on your Ruby Lane purchase order.
Please let us know if you have an urgent shipping time requirement. We will make every effort to ship your item to arrive in the time you specify. If we are not able to do so, we will notify you within 24 hours of receipt of the purchase order.
The cost of Shipping plus Insurance will be added to your purchase total. Insurance is mandatory and items will not be shipped without it. There is never a Handling Charge.
Please feel free to inquire as to the Shipping and Insurance costs for any item. Please include your Zip Code for domestic destinations or your Country and Postal Code for international destinations.
6% sales tax added for Washington, DC buyers unless exempt and completed signed form is included with payment.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping and insurance
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Payments we accept:
- No Traditional Payments Accepted