Terms of Sale (The Old Light Warehouse)
Our Service Pledge
We respond to inquiries and orders usually within 48 hours. All of our items are guaranteed to be as described and photographed. We attempt to make photographs very revealing, and any defects shown in photos supersede any defects in the description. If you would like more information or more photos, just ask and we will make every effort to accommodate you.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer pays for actual shipping, handling if stated in item description, and insurance, which we usually require. We use FedEx Ground or Home for shipping most items, not UPS as the calculator shows, so please send zip code for an exact quote. INTERNATIONAL BUYERS: We will be happy to pack any of our larger items for International shipping, however, due to USPS International package size restrictions, some items may need to be shipped in multiple boxes. For oversize, single box items, the buyer will need to make necessary shipping arrangements. We insure via U-PIC Insurance or via the Carriers insurance.
We make frequent trips to the New Jersey Shore area, and can deliver anywhere along I-80 in PA (from exit 277) or NJ until Rt 280. All along Rt 280 (the Oranges, Newark, etc). Anywhere off the Garden State Parkway from exit 145, South to exit 105. Of course, we can also deliver anywhere in the Scranton/Wilkes Barre area, Poconos, Lehigh Valley, sometimes the Milford PA and Pittsburgh. Sometimes to Port Jervis and Binghamton, NY. Contact us with your address and we will let you know the exact costs and delivery time frame. We are very fair.
Fees paid for packing & crating, or other specialized packaging are not refundable.
At our discretion a 5% restocking fee may be charged on returned items (not to exceed $100). Fees paid for packing & crating, or other specialized packaging are non-refundable.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Submit your credit card information to us securely online. We will email with the link to our secure Credit Card Payment Form if you choose a credit card for method of payment. You may also visit our Favorite Links section for the direct link to the form.
We'll process your card and update your purchase order with payment confirmation.
We charge sales tax only in Pennsylvania at a rate of 6%.
Payments we accept:
- Personal Check
- Money Order
- Bank Wire
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale