Terms of Sale (Timeless Obsessions)

Our Service Pledge

Our customer service policy is to ensure that you are completely satisfied. If you are not satisfied with your purchase for any reason we will be happy to provide a full refund for the item.
It should be postmarked for return within 3 days of our approval of return. Customer pays for shipping and insurance to return item. I respond to e-mails and orders within 24 hours unless there are extenuating circumstances.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

On returned refunded items ,buyer pays for actual shipping handling and insurance.

Restocking Fee

There is no restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
4 months
Payment Frequency:
Down Payment:
10% *
Returns Accepted:
Exchanges Accepted:
Restocking Fee:
None **
Cancellation Fee:
None **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Items shipped in Florida must pay 7.5% Sales Tax.
Exempt when State Tax ID# is provided.

Payments we accept: